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Activation

New Here ,
May 04, 2020

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Hi.
Recently I got a new MacBook for school and I attempted to transfer my adobe account to my macbook from my laptop.
I use a school licensed adobe account, which should be able to activate on 2 pcs so I had my 2nd registration on my PC, which I do not intend to remove.
I tried deactivating my laptop adobe by signing out like it says, and I tried signing into my macbook creative cloud for it to say that I was using the free edition, and if I'd like to trial adobe, which isn't the case for my laptop, so why is it the case here?
My PC creative cloud works perfectly and is licensed.

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Activation

New Here ,
May 04, 2020

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Hi.
Recently I got a new MacBook for school and I attempted to transfer my adobe account to my macbook from my laptop.
I use a school licensed adobe account, which should be able to activate on 2 pcs so I had my 2nd registration on my PC, which I do not intend to remove.
I tried deactivating my laptop adobe by signing out like it says, and I tried signing into my macbook creative cloud for it to say that I was using the free edition, and if I'd like to trial adobe, which isn't the case for my laptop, so why is it the case here?
My PC creative cloud works perfectly and is licensed.

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May 04, 2020 1
Adobe Community Professional ,
May 04, 2020

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I moved your post over from the poorly named Community Help forum, which is for getting help using this forum system, to a better forum.

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May 04, 2020 0
Adobe Community Professional ,
May 04, 2020

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My understanding is that you while you can have the same license activated on two different computers, you can't have the same license activated on two separate operating systems, because they are literally different products. 

 

If you need it on both a Mac and a PC at the same time, you have to buy a subscription for each.

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May 04, 2020 0
Adobe Community Professional ,
May 04, 2020

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You can mix and match computer operating systems, see:

 

https://community.adobe.com/t5/get-started/adobe-pc-mac/m-p/9535319?page=1

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May 04, 2020 0
Adobe Community Professional ,
May 04, 2020

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As Above. You can have it installed and activated on both Windows & OS X at the same time.

 

One advantage of the Subscription system.

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May 04, 2020 0
Adobe Community Professional ,
May 04, 2020

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Cool! I didn't know that. Learn something new.

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May 04, 2020 1
Adobe Community Professional ,
May 04, 2020

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>>> If you need it on both a Mac and a PC at the same time, you have to buy a subscription for each.

 

I have one Cloud plan and have it activated on one Mac and one PC. That's a feature of the Cloud plans.

 

The old Creative Suites were licensed per operating system. Separate serial numbers for Mac and Windows. That's no longer true for Creative Cloud apps. Mac or Windows is now irrelevant.

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May 04, 2020 0
LinSims LATEST
Adobe Community Professional ,
May 04, 2020

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Well, now that my ignorance is fought, I hope epari tries talking to customer support, since that's who has to help them with their activation issues.

 

epari, this is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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May 04, 2020 0