I'm not sure how you want a moderator to help. Moderators make sure forum rules are followed, remove spam, and so forth. They aren't technical specialists (unless they also happen to be one) and they don't work for Adobe (unless they happen to). It's very rude, you know, to ask to speak to someone else because you don't like the facts. We were quite capable of answering your questions, but I don't think I'll bother now. Have a nice day.
Creative Cloud doesn't work like say Office with regards to updates. Each app is essentially a brand new version. Creative Cloud App is more like a glorified installer that just happens to a a resource hog.