Adobe 2020 Products not replacing 2019

New Here ,
Nov 06, 2019 Nov 06, 2019

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After being prompted to update my adobe products through Creative Cloud, I now have both the 2020 versions and 2019 versions of the multiple applications. (see photo below)

 

Screenshot 2019-11-06 at 4.46.56 PM.png

 

The newer versions doesn't have "CC", does that mean its not in my creative cloud?

 

Which version should I remove?

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CC FAQ, Creative Cloud, Installation

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correct answers 1 Correct Answer

Most Valuable Participant , Nov 06, 2019 Nov 06, 2019
Keeping the old ones for a bit is the safe option, unless you are really brave - and confident the new version will be perfect for you right away.

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Most Valuable Participant ,
Nov 06, 2019 Nov 06, 2019

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Keeping the old ones for a bit is the safe option, unless you are really brave - and confident the new version will be perfect for you right away.

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New Here ,
Jan 14, 2020 Jan 14, 2020

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I have the same problem and I don't like it.  Is it up to the user to uninstall the old versions?  Any adobe moderator help?

 

[EDIT] So both versions will appear in Creative Cloud app.  You can decide to keep or uninstall there (incl. reinstalling if you want the old version back).

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Most Valuable Participant ,
Dec 15, 2020 Dec 15, 2020

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I'm not sure how you want a moderator to help. Moderators make sure forum rules are followed, remove spam, and so forth. They aren't technical specialists (unless they also happen to be one) and they don't work for Adobe (unless they happen to). It's very rude, you know, to ask to speak to someone else because you don't like the facts. We were quite capable of answering your questions, but I don't think I'll bother now. Have a nice day.

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Explorer ,
Dec 15, 2020 Dec 15, 2020

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Creative Cloud doesn't work like say Office with regards to updates. Each app is essentially a brand new version. Creative Cloud App is more like a glorified installer that just happens to a a resource hog.

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