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Adobe Acrobate Pro

New Here ,
Aug 06, 2020

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Windows 10, 4 month old computer. Adobe has work well til this week. Auto CAD, Publish command stopped working yesterday. Today adobe does not run, hit the Icon repeatidly, not responce.

Should I uninstall and reinstall?

Thank you

Correct answer by Dj_Creative_Enthusiast | Adobe Community Professional

Hi,

 

Thank you for posting your query here.

 

Please Open Task Manager and close all Adobe processes like Creative Cloud, CLibrary, CCXProcess, Adobe Update Service, Adobe Genuine Software Service, Adobe Acrobat Update Service, AcroTray etc.

 

Once done, please Download the Acrobat Cleaner Tool from  : http://labs.adobe.com/downloads/acrobatcleaner.html and Remove Acrobat from your computer. 

 

Please restart your computer once Acrobat is uninstalled and then download Acrobat Pro  DC from the following Direct download link:  https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html

 

I hope that helps. 

 

Thank you.

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Adobe Acrobate Pro

New Here ,
Aug 06, 2020

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Windows 10, 4 month old computer. Adobe has work well til this week. Auto CAD, Publish command stopped working yesterday. Today adobe does not run, hit the Icon repeatidly, not responce.

Should I uninstall and reinstall?

Thank you

Correct answer by Dj_Creative_Enthusiast | Adobe Community Professional

Hi,

 

Thank you for posting your query here.

 

Please Open Task Manager and close all Adobe processes like Creative Cloud, CLibrary, CCXProcess, Adobe Update Service, Adobe Genuine Software Service, Adobe Acrobat Update Service, AcroTray etc.

 

Once done, please Download the Acrobat Cleaner Tool from  : http://labs.adobe.com/downloads/acrobatcleaner.html and Remove Acrobat from your computer. 

 

Please restart your computer once Acrobat is uninstalled and then download Acrobat Pro  DC from the following Direct download link:  https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html

 

I hope that helps. 

 

Thank you.

TOPICS
Activation

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59

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Aug 06, 2020 0
Adobe Community Professional ,
Aug 11, 2020

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Hi,

 

Thank you for posting your query here.

 

Please Open Task Manager and close all Adobe processes like Creative Cloud, CLibrary, CCXProcess, Adobe Update Service, Adobe Genuine Software Service, Adobe Acrobat Update Service, AcroTray etc.

 

Once done, please Download the Acrobat Cleaner Tool from  : http://labs.adobe.com/downloads/acrobatcleaner.html and Remove Acrobat from your computer. 

 

Please restart your computer once Acrobat is uninstalled and then download Acrobat Pro  DC from the following Direct download link:  https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html

 

I hope that helps. 

 

Thank you.

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Aug 11, 2020 0
Most Valuable Participant ,
Aug 11, 2020

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AutoCAD uses no Adobe tech, when you publish. So you have a problem with two different apps - likely a system problem, not fixed by reinstalling apps.

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Aug 11, 2020 0