Adobe After Effects Download Failure

New Here ,
Sep 24, 2020 Sep 24, 2020

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After I click "Install" button, the install begins and makes it to 4% then stops and says "Retry". It provides no error code or no reason why the download has stopped. I have made sure there is more than enough storage for the download. I have closed out and retried but the issue persists. Has anyone experienced this and what did you do to fix it? I'm paying for an application I can't even use and I'm not too happy about that.

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Creative Cloud, Installation

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Adobe Employee ,
Sep 24, 2020 Sep 24, 2020

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Samantha, I am sorry you are encountering problems installing After Effects CC.  Is Photoshop CC also installed on the computer?  If so, is it able to open and update successfully?

 

To determine the error that is preventing After Effects from installing, please see https://helpx.adobe.com/download-install/kb/find-installation-log-files.html which discusses how to locate fatal errors within the log files.  Please update this public forum discussion with any errors you discover.

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New Here ,
Dec 25, 2020 Dec 25, 2020

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I got the same issue, is there a fix for this problem yet?

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Adobe Employee ,
Dec 25, 2020 Dec 25, 2020

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Jas98A2, the original poster, never responded to this discussion from September 2020.  Nor have any specific errors been identified. Please see https://helpx.adobe.com/download-install/kb/find-installation-log-files.html for information on how you can locate any fatal errors preventing the download install process.

 

If you have any questions, please either update this public forum discussion or start a new one with the exact errors you encounter.

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