Adobe After Effects

[Alayshia5C25]

Hi! I am a new use trying to Adobe After Effects but After Effects won't seem to install. I uninstalled and reinstalled CC and I tried to free up all the storage I can but every time I retry, it hits 4% then "Installation failed". I am on macOS Mojave. After Effects says it is compatitble on this laptop but it just doesn't work. What do I do?

Let me know,

Lay

[kglad]

was there a link to more information in the error message?

[Alayshia5C25]

no actually there was just this 

 

[kglad]

if you have nothing cc installed (other than the cc desktop app):

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials