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Adobe Application App stalls

New Here ,
Feb 24, 2020

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I am using a new MacBookPro and I'm trying to install Lightroom Classic.  Until now, I've been on an older MacBook and running Lightroom 6.  The Adobe Application App starts to download, but freezes up, most often at 21.5%. Should I remove all previous Lightroom downloads and try again?  

Adobe Community Professional
Correct answer by Peru Bob | Adobe Community Professional

See here:

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?page=1

I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

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Creative Cloud, Installation

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Adobe Application App stalls

New Here ,
Feb 24, 2020

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I am using a new MacBookPro and I'm trying to install Lightroom Classic.  Until now, I've been on an older MacBook and running Lightroom 6.  The Adobe Application App starts to download, but freezes up, most often at 21.5%. Should I remove all previous Lightroom downloads and try again?  

Adobe Community Professional
Correct answer by Peru Bob | Adobe Community Professional

See here:

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?page=1

I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

Topics

Creative Cloud, Installation

Views

78

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Feb 24, 2020

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See here:

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?pa...

I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

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New Here ,
Mar 03, 2020

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Thanks, Peru Bob -- I finally got this straightened out by running the Cleaner Tool and then reinstalling the CC App, and then I downloaded the Lightroom Classic and everythng went just fine.  Now I'm up and running.  Thanks -

 

- MelindaR46

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Peru Bob LATEST
Adobe Community Professional ,
Mar 03, 2020

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You're welcome. icon_smile.gif

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