Adobe Application Manager fails to install when I try to download CC

New Here ,
Jun 18, 2013 Jun 18, 2013

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I have tried to download CC but keep getting the error messate that Adobe Application Manager fails to install. How can I download CC?

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Creative Cloud

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Adobe Employee ,
Jun 18, 2013 Jun 18, 2013

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Hi JDG,

Can you post a screen shot of the message showing any details?

-Dave

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New Here ,
Jun 18, 2013 Jun 18, 2013

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I have Windows 7. Attached is the message that I get when I try to download Photoshop CCPhotoshop CC.jpg

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Adobe Employee ,
Jun 21, 2013 Jun 21, 2013

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Hi JDG,

Sorry for the delay,

Can you try this:

  • Rename OOBE to OOBE_old located at

For Windows 7/8 32-bit
C:\Program Files (x86)\Common Files\Adobe

For Windows 7/8 64-bit

C:\Program Files\Common Files\Adobe

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New Here ,
Jun 21, 2013 Jun 21, 2013

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Renaming OOBE to OOBE_old worked for me, thank you for the answers!

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New Here ,
Jun 22, 2013 Jun 22, 2013

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That worked. Thanks.

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New Here ,
Jun 22, 2013 Jun 22, 2013

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still not working, help please?

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Adobe Employee ,
Jun 23, 2013 Jun 23, 2013

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Hi RaminXick,

A few questions to better understand:

What operating system are you on?

Are you getting the exact same error message as the screen shot from JDG Photo?

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Explorer ,
Jun 27, 2013 Jun 27, 2013

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I've been having the same problem.

I renamed the OOBE folder as recommended, but the problem is that the downloader for CC Desktop can't run without accessing a program in that folder. The browser prompts me for an application to handle the URI of the download link, and it prompts me to use an application in the OOBE folder. The installation fails when I have the OOBE folder renamed because it can't find the program it needs to handle the URI. The installation fails when the folder isn't renamed, with the message "We've encountered the following issues: Adobe Application Manager failed to install."

This is the exact same error I get when I run Adobe Application Manager from the Start menu. It automatically starts updating, then after the progress bar has gone all the way accross I get the error. I have run the program "as administrator."

There is no standalone download I can find for CC Desktop that doesn;t require the program in the OOBE folder to handle. When the folder is renamed it can;t find it; when it can find it, the update fails.

Win7 x64 SP1

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New Here ,
Jun 28, 2013 Jun 28, 2013

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Where do I find this file?

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New Here ,
Jun 29, 2013 Jun 29, 2013

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For Windows 8, 64-bit,

I Renamed OOBE to OOBE_old located at

C:\Program Files (x86)\Common Files\Adobe

I then relaunched the Browser

I went to https://creative.adobe.com/products/creative-cloud

I Signed in with Adobe ID and password.

I clicked on the  download button but absolutely nothing was happening.

You will find below a video showing what happens when I click the download button when OOBE is not renamed.

http://www.youtube.com/watch?v=Q9NlOVXrx4k

Pictures

2013-06-24 08-06-31.jpg

2013-06-24 08-13-50.jpg

2013-06-24 08-40-37.jpg

I hope this bug will be fixed promptly because all my CC applications are now paid for a while and not yet presently accessible and useable.

I feel, in all fairness, until the problem is fixed, Adobe should provide a credit.

Thanks for your understanding.

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New Here ,
Jun 20, 2013 Jun 20, 2013

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I sent you the screen shot. When will I get an answer and be able to download CC?

Jerry

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Community Beginner ,
Jun 20, 2013 Jun 20, 2013

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I'm getting the same error message! I have Norton Internet Security, maybe that might have something to do with the error, because in the office I had no problems installing it.

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New Here ,
Jul 18, 2021 Jul 18, 2021

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Hello

I Tried  to download animate but says Installation Failed.

Capture.PNG

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