I just d/l and installed 3 updates for AI, ID, PS from the Adobe site. The update application isn't working. After d/l and trying to install Adobe Bridge 5.02 twice, I've gotten the same error message:
Adobe Application Manager is needed to resolve this problem, however it is missing or damaged. Download a new copy of Adobe Application Manager or install this product again.
It must have been working to do the other updates. I just d/l the Applications Manager for CC, which says it works for CS5, but to only run if I get one of 2 error messages:
Adobe Application Manager is needed to update your product.
Adobe Application Manager is needed to start your trial.
My error message is different but to me, implies the same thing. Should I install it?
Karasmason I would recommend uninstalling Photoshop, Illustrator, and InDesign using the uninstallers located in the Applications/Utilities/Adobe Installers folder. To ensure a complete removal then please also utilize the CC Cleaner Tool. You can find details on the use of the CC Cleaner tool at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
Once the current installation is removed you should be able to reinstall and apply the updates. This should also allow you to replace your current installation of the Adobe Application Manager.
Thank you for the response Jeff. I had just installed the Adobe software on a brand new computer that had just had a clean install done by Apple less than 48 hours earlier. I don't use Adobe Cloud or any of the online services. The Adobe Updater appeared after I opened ID for the first time.
"The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications."
Does this mean that there were some prerelease installation files on my CDs? This just doesn't make sense to me unless it's possible that something traveled with a document from my previous computer. I never had any trouble with CS4 and CS5 existing together before.