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Adobe Application Manager Stopped working

Explorer ,
Feb 09, 2013

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I have had the same problem as in many discussions, in which there seems to be few solutions. My AAM stopped working no specific error, I followed the idea of uninstalling all my creative cloud apps and started again only to have the AAM do exactly the same thing once downloaded and installed , now I have a paid subscription and no apps. Now when i click on AAM exe download file I get , "we've encountered the following issues: Installer failed to initialize. Please download Adobe Support Advisor to detect problem." I have found this and will try to see if int gives any further information. It seems I have the AAM exe file somewhere but now cant find it.

My system is Windows XP SP3.I have used the Adobe cleaner.

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Adobe Application Manager Stopped working

Explorer ,
Feb 09, 2013

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I have had the same problem as in many discussions, in which there seems to be few solutions. My AAM stopped working no specific error, I followed the idea of uninstalling all my creative cloud apps and started again only to have the AAM do exactly the same thing once downloaded and installed , now I have a paid subscription and no apps. Now when i click on AAM exe download file I get , "we've encountered the following issues: Installer failed to initialize. Please download Adobe Support Advisor to detect problem." I have found this and will try to see if int gives any further information. It seems I have the AAM exe file somewhere but now cant find it.

My system is Windows XP SP3.I have used the Adobe cleaner.

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Feb 09, 2013 0
Most Valuable Participant ,
Feb 09, 2013

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Download the latest version of AAM here and install it:

Adobe - Adobe Application Manager : For Windows

Mylenium

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Feb 09, 2013 0
Explorer ,
Feb 09, 2013

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Hi Mylenium,

Tried that and same result “Download Error”, Download error. Press retry to try again or contact Customer support. May have to try phone support tomorrow. This has been going on for a week trying various things so as a last resort i did the total uninstall and my fears were realised, no app or access. I tried chat last week and got put over to tech support for no response. Thanks for trying to help though.

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Feb 09, 2013 1
Explorer ,
Mar 27, 2013

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Back to this problem,

After some time for no reason AAM decided to work again, can't remeber quite when now as have used a Windows Vista, Wndows 7 and windows 8 laptops I have acces too which all seem to work fine however they are not my computers and would like to use my windows XP desktop for the majority of my apps and unfortunately even though my AAM started working again as in it comes up and shows updates the updates do not work and the message says,  "There was an error installing this update. Please try agaiin later or contact customer support (U44M1I216)".

Previously I reloaded all apps as trials and then licensed with my Adobe ID.

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Mar 27, 2013 0
Adobe Employee ,
Mar 27, 2013

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The U44M1I216 error indicates that the update did not apply correctly.  Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review the install logs for the update.  You should be able to determine the exact cause of failure by looking within the log files.

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Mar 27, 2013 0
Explorer ,
Mar 27, 2013

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Hi Jeff,

Cannot find a summary section of the two logs of the apps I have just tried to update today, however I did a, find "error", and the following showed up;

Indesign, (none are todays date though)

02/09/13 19:13:32:078 | [ERROR] |  | OOBE | DE |  |  |  | 3356 | DF037: Unable to delete directory "C:\Documents and Settings\All Users\Application Data\Adobe\InDesign\Version 8.0\en_US\Extensions". Error 145 The directory is not empty.(Seq 227)

02/09/13 19:13:32:078 | [WARN] |  | OOBE | DE |  |  |  | 3356 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 227)

02/09/13 19:13:32:078 | [ERROR] |  | OOBE | DE |  |  |  | 3356 | DF037: Unable to delete directory "C:\Documents and Settings\All Users\Application Data\Adobe\InDesign\Version 8.0\en_US". Error 145 The directory is not empty.(Seq 228)

02/09/13 19:13:32:078 | [WARN] |  | OOBE | DE |  |  |  | 3356 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 228)

02/09/13 19:13:32:078 | [ERROR] |  | OOBE | DE |  |  |  | 3356 | DF037: Unable to delete directory "C:\Documents and Settings\All Users\Application Data\Adobe\InDesign\Version 8.0". Error 145 The directory is not empty.(Seq 229)

02/09/13 19:13:36:062 | [ERROR] |  | OOBE | DE |  |  |  | 272 | DF037: Unable to delete directory "C:\Documents and Settings\Reception\Application Data\Adobe\Extension Manager CS6\Mxi Flag". Error 145 The directory is not empty.(Seq 13)

02/09/13 19:15:05:312 | [WARN] |  | OOBE | DE |  |  |  | 272 | DW063: ARKCmdFS.dll:failed for command RegistryDeleteV2 - error: 0(Seq 9543)

02/09/13 19:15:05:328 | [WARN] |  | OOBE | DE |  |  |  | 272 | DW063: ARKCmdFS.dll:failed for command RegistryDeleteV2 - error: 0(Seq 9545)

02/09/13 19:17:17:906 | [ERROR] |  | OOBE | DE |  |  |  | 2820 | DF037: Unable to delete directory "C:\Program Files\Common Files\Adobe\ssc\AMT". Error 145 The directory is not empty.(Seq 1)

02/09/13 19:17:17:906 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 1)

02/09/13 19:17:17:906 | [ERROR] |  | OOBE | DE |  |  |  | 2820 | DF037: Unable to delete directory "C:\Program Files\Common Files\Adobe\ssc". Error 145 The directory is not empty.(Seq 2)

02/09/13 19:17:17:906 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 2)

02/09/13 19:17:17:906 | [ERROR] |  | OOBE | DE |  |  |  | 2820 | DF037: Unable to delete directory "C:\Program Files\Common Files\Adobe\PSE10STIInstaller\Adobe\AdobePatchFiles". Error 145 The directory is not empty.(Seq 3)

02/09/13 19:17:17:906 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 3)

02/09/13 19:17:17:906 | [ERROR] |  | OOBE | DE |  |  |  | 2820 | DF037: Unable to delete directory "C:\Program Files\Common Files\Adobe\PSE10STIInstaller\Adobe". Error 145 The directory is not empty.(Seq 4)

02/09/13 19:17:17:906 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 4)

02/09/13 19:17:17:906 | [ERROR] |  | OOBE | DE |  |  |  | 2820 | DF037: Unable to delete directory "C:\Program Files\Adobe\Adobe\AdobePatchFiles". Error 145 The directory is not empty.(Seq 5)

02/09/13 19:17:17:906 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 5)

02/09/13 19:17:17:921 | [ERROR] |  | OOBE | DE |  |  |  | 2820 | DF037: Unable to delete directory "C:\Program Files\Adobe\Adobe". Error 145 The directory is not empty.(Seq 6)

02/09/13 19:17:17:921 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 6)

02/09/13 19:17:17:921 | [ERROR] |  | OOBE | DE |  |  |  | 2820 | DF037: Unable to delete directory "C:\Documents and Settings\Reception\Application Data\Adobe\Extension Manager CS6\Mxi Flag". Error 145 The directory is not empty.(Seq 7)

02/09/13 19:17:17:921 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 7)

02/09/13 19:17:17:921 | [ERROR] |  | OOBE | DE |  |  |  | 2820 | DF037: Unable to delete directory "C:\Documents and Settings\All Users\Application Data\Adobe\InDesign\Version 8.0\en_US\Extensions". Error 145 The directory is not empty.(Seq 8)

02/09/13 19:17:17:921 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 8)

02/09/13 19:17:17:921 | [ERROR] |  | OOBE | DE |  |  |  | 2820 | DF037: Unable to delete directory "C:\Documents and Settings\All Users\Application Data\Adobe\InDesign\Version 8.0\en_US". Error 145 The directory is not empty.(Seq 9)

02/09/13 19:17:17:921 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 9)

02/09/13 19:17:17:921 | [ERROR] |  | OOBE | DE |  |  |  | 2820 | DF037: Unable to delete directory "C:\Documents and Settings\All Users\Application Data\Adobe\InDesign\Version 8.0". Error 145 The directory is not empty.(Seq 10)

02/09/13 19:17:17:921 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 10)

02/09/13 19:17:17:921 | [ERROR] |  | OOBE | DE |  |  |  | 2820 | DF037: Unable to delete directory "C:\Documents and Settings\All Users\Application Data\Adobe\CameraRaw\LensProfiles\1.0\Nikon". Error 145 The directory is not empty.(Seq 11)

02/09/13 19:17:17:921 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 11)

02/09/13 19:17:17:921 | [ERROR] |  | OOBE | DE |  |  |  | 2820 | DF037: Unable to delete directory "C:\Documents and Settings\All Users\Application Data\Adobe\CameraRaw\LensProfiles\1.0". Error 145 The directory is not empty.(Seq 12)

02/09/13 19:17:17:921 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 12)

02/09/13 19:17:17:921 | [ERROR] |  | OOBE | DE |  |  |  | 2820 | DF037: Unable to delete directory "C:\Documents and Settings\All Users\Application Data\Adobe\CameraRaw\LensProfiles". Error 145 The directory is not empty.(Seq 13)

02/09/13 19:17:17:921 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 13)

02/09/13 19:17:17:921 | [ERROR] |  | OOBE | DE |  |  |  | 2820 | DF037: Unable to delete directory "C:\Documents and Settings\All Users\Application Data\Adobe\CameraRaw\CameraProfiles\Camera". Error 145 The directory is not empty.(Seq 14)

02/09/13 19:17:17:921 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 14)

02/09/13 19:17:17:937 | [ERROR] |  | OOBE | DE |  |  |  | 2820 | DF037: Unable to delete directory "C:\Documents and Settings\All Users\Application Data\Adobe\CameraRaw\CameraProfiles\Adobe Standard". Error 145 The directory is not empty.(Seq 15)

02/09/13 19:17:17:937 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 15)

02/09/13 19:17:17:937 | [ERROR] |  | OOBE | DE |  |  |  | 2820 | DF037: Unable to delete directory "C:\Documents and Settings\All Users\Application Data\Adobe\CameraRaw\CameraProfiles". Error 145 The directory is not empty.(Seq 16)

02/09/13 19:17:17:937 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 16)

02/09/13 19:17:17:937 | [ERROR] |  | OOBE | DE |  |  |  | 2820 | DF037: Unable to delete directory "C:\Documents and Settings\All Users\Application Data\Adobe\CameraRaw". Error 145 The directory is not empty.(Seq 17)

02/09/13 19:17:17:937 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 17)

02/09/13 19:17:17:937 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: ARKCmdFS.dll:failed for command RegistryDeleteV2 - error: 0(Seq 18)

02/09/13 19:17:17:937 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: ARKCmdFS.dll:failed for command RegistryDeleteV2 - error: 0(Seq 19)

02/09/13 19:17:17:937 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: ARKCmdFS.dll:failed for command RegistryDeleteV2 - error: 0(Seq 20)

02/09/13 19:17:17:937 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: ARKCmdFS.dll:failed for command RegistryDeleteV2 - error: 0(Seq 21)

02/09/13 19:17:17:937 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: ARKCmdFS.dll:failed for command RegistryDeleteV2 - error: 0(Seq 22)

02/09/13 19:17:17:937 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: ARKCmdFS.dll:failed for command RegistryDeleteV2 - error: 0(Seq 23)

02/09/13 19:17:17:937 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: ARKCmdFS.dll:failed for command RegistryDeleteV2 - error: 0(Seq 24)

02/09/13 19:17:17:937 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: ARKCmdFS.dll:failed for command RegistryDeleteV2 - error: 0(Seq 25)

02/09/13 19:17:17:937 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: ARKCmdFS.dll:failed for command RegistryDeleteV2 - error: 0(Seq 26)

02/09/13 19:17:17:937 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: ARKCmdFS.dll:failed for command RegistryDeleteV2 - error: 0(Seq 27)

02/09/13 19:17:17:937 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: ARKCmdFS.dll:failed for command RegistryDeleteV2 - error: 0(Seq 28)

02/09/13 19:17:17:937 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: ARKCmdFS.dll:failed for command RegistryDeleteV2 - error: 0(Seq 29)

02/09/13 19:17:17:937 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: ARKCmdFS.dll:failed for command RegistryDeleteV2 - error: 0(Seq 30)

02/09/13 19:17:17:937 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: ARKCmdFS.dll:failed for command RegistryDeleteV2 - error: 0(Seq 31)

02/09/13 19:17:17:937 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: ARKCmdFS.dll:failed for command RegistryDeleteV2 - error: 0(Seq 32)

02/09/13 19:17:17:937 | [WARN] |  | OOBE | DE |  |  |  | 2820 | DW063: ARKCmdFS.dll:failed for command RegistryDeleteV2 - error: 0(Seq 33)

02/09/13 19:17:43:531 | [INFO] |  | OOBE | DE |  |  |  | 1480 | Exit Code: 0 - No error.

Fireworks(also none at todays dates)

02/14/13 18:39:41:828 | [ERROR] |  | OOBE | DE |  |  |  | 5636 | DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp10671713" Error 5 Access is denied.(Seq 50)

02/14/13 18:39:41:828 | [ERROR] |  | OOBE | DE |  |  |  | 5636 | DW063: Error committing command ARKDeleteFileCommand(Seq 50)

02/14/13 18:41:20:765 | [INFO] |  | OOBE | DE |  |  |  | 2276 | Exit Code: 0 - No error.

Thes are all previos dtaes I have tried to update I presume. Should I just delete the data in the specified directories for indesign? Don't know what the fireworks erros mean!!


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Mar 27, 2013 0
Adobe Employee ,
Mar 27, 2013

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The DW063 error indicates that you have a file permission issue with the indicated directories.  I would recommend going to a parent directory adjusting the file permissions and applying the permission change to all child objects.  You can find details on how to adjust your file permissions at Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.

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Mar 27, 2013 0
Explorer ,
Mar 27, 2013

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Hi yet again,

I will try that all a bit new to me though, But thanks.

Malcolm

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Mar 27, 2013 0
Explorer ,
Mar 27, 2013

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Hi Jeff,

No succes unfortunately, still the same error. What about the fact that the log does not seem to be updating to todays date?

Becoming a little frustrated.

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Mar 27, 2013 0
Adobe Employee ,
Mar 28, 2013

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The log files are appended so you would want to search from the bottom of the document up to find the updated logs.

You may also want to try creating a new local administrator account and see if the file permissions are compromised under the new account.

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Mar 28, 2013 0
Explorer ,
Mar 31, 2013

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The logs only show the creation date throughout the log on rhe left side nothing relating to the dates I have tried to update the application.I would expect the 27th of March yo show up if anything was happening to the log. I will try the new administrator.

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Mar 31, 2013 0
Explorer ,
Mar 31, 2013

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Tried new admimisrtrator account but then same error as before.

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Mar 31, 2013 0
Adobe Employee ,
Apr 08, 2013

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Malcolangelo if you are facing problems adjusting your file permissions then please contact our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

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Apr 08, 2013 0
New Here ,
Sep 10, 2014

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I was having the same problem and this link did it for me. Thanks!

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Sep 10, 2014 0
New Here ,
May 27, 2020

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"Adobe application manager has stopped working" error occured. Please teach me How do I fix it? 
Environment:Windows Server 2016

Acrobat version:Adobe acrobat 11 pro

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May 27, 2020 0