Adobe apps installation always stop at approximately 10%

New Here ,
Nov 10, 2020

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Hi there, every time I try to install an Adobe app (photoshop, premiere, illustrator...) the installation start and then it stops. 

I don't know where the problem is, and I d'ont know what to do. I have a premium access and I can't use it

 

Thanks a lot in advance

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Adobe apps installation always stop at approximately 10%

New Here ,
Nov 10, 2020

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Hi there, every time I try to install an Adobe app (photoshop, premiere, illustrator...) the installation start and then it stops. 

I don't know where the problem is, and I d'ont know what to do. I have a premium access and I can't use it

 

Thanks a lot in advance

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Installation

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41

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Nov 10, 2020 0
Adobe Community Professional ,
Nov 10, 2020

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Which operating system?

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Nov 10, 2020 1
New Here ,
Nov 10, 2020

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MAC OS

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Nov 10, 2020 0
Most Valuable Participant ,
Nov 10, 2020

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Nov 10, 2020 1
New Here ,
Nov 10, 2020

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Mac OS 10.13.6

2,3 GHz Intel Core i5

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Nov 10, 2020 0
Adobe Community Professional ,
Nov 10, 2020

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Current versions of Cloud apps (Photoshop etc) are not supported on macOS 10.13.x. They require at least macOS 10.14 (Mojave) or later. macOS 10.15 Catalina is recommended.

https://helpx.adobe.com/au/photoshop/system-requirements.html

 

If your hardware is compatible, you will have to upgrade your operating system.

Catalina: https://support.apple.com/en-au/HT201475

Mojave: https://support.apple.com/en-au/HT210190

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Nov 10, 2020 1