Yesterday I've download the new CC 2018 version of my apps and about everything goes wrong !!
First, in Photoshop and Illustrator I can't see the composition: the windows stay empty even in camera raw or anything using the picture.
Second, in After Effect, the composition windows becomes grey and nothing more appear (picture below)
I won't imagine what it should be on Premiere Pro !!
The issues stay there whatever I disable or not the GPU (GTX 950M). My drivers are all up to date as windows 10 also.
Only "secondary apps" like Dreamweaver, Muse, In Design, Audition... etc and Lighroom Classic CC works quite properly.
For the price I pay, I would like to have something working !!
So please help me solve !
Thanks for the reply.
I don't want to install previous version, I want to solve the issue of the 2018 version.
There's clearly a bug in the new release.
I just waited about 2-3 minutes for the contents to appear.
Hopefully Adobe sorts this bug out soon.
I had the same problems and a few more. Updated my graphics card driver and made sure in the preference Performace selection that the proper graphics card was selected. Then validated that my PC graphics card was being used by light room. Made a big difference and works like previous use before SW upgrade. GL
My god are you kidding me? Just got back from Adobemax and listened to speaker after speaker tout this product. I've got tons of images to go through and now, after spending the better part of the afternoon downloading all this new stuff, everything is gone blank. For me, I can edit in raw, but when sending it to PS2018 it shows a file there, I can even see it in the layers pallet, but nothing on the screen.
I am not a techie. I am a photographer who relies on these tools working properly. I don't know where to turn.
Thank you very much for taking the time to respond. I am currently in the process of trying to reload 2017. I live in sticksville and don't exactly have the fastest download speed out here. 5 meg on a good day. Tried to reload 2018 and at 90% it failed. Twice. I'm beginning to suspect my use of the NIK plugin might have something to do with it, but now it won't even load so we will see. As far as the graphics drivers, I am using a Dell straight out of the box with an AMD Radeon display driver. Assuming this is what you are referring to. Once again, I'm not a tech person. If I can't get 2017 to work, I will try the update next, however if now it won't even load, not sure I'm going to be able to do much of anything except cuss a lot.
Well, I'm toast. Now I have the same problem in 2017. In essence I no longer have photoshop because I tried to upgrade. My bad. I will try the driver idea, that should allow me to really screw things up.
I also have a DELL. And the very 1st thing you must do is update to the latest graphics drivers. Why? Because the manufactures often release new & improved drivers after the machine was built. Dell & Microsoft don't always send the right ones for your particular video card. Hence the lost image. There's nothing high tech about it. It's just part of owning a computer.
Well I appreciate that, And I know you are trying to help, But subliminally telling me I am an idiot does not help. I am currently running Dell's device detection software so that it can help me upload ah update. And I just got to say this. My first computer was an Atari 800XL and I have never stopped since then. I have probably done at best, 5 driver updates in 25 years. Everything always turned out to be something else. So, I will try the driver update and see what happens. But common sense tells me that when I reload what I was using, prior to having a problem and now it doesn't work maybe. just maybe, it's a problem with the upgrade because that is the only thing that is different. But hey, that 's just me.
Hey, I seen your post and not belittling you here. But the Dell site you are going to will tell you if you have a driver update that could help solve the problem. It did fix my issue that was non related to the install. My issue was viewing the photos on the screen and selection different options. So I've been on computers since mid 70's with a Heath Kit. And wrote my lines of code. Old drivers for Graphics and many hardware parts are updated when a issue arises. Not all updates, like you say , fix every problem. Good luck on the install. I always keep a separate copy of my lcat files on another HD just for reasons just like this.
Thanks for that and hey I'm all for trying everything to fix an issue. Problem is I went to Dell, gave them my service tag# so they had the build on my computer and it showed what I have. I haven't added anything, and the machine is not that old. Tried to update my driver and this is what I got.
WTH is that. Try to do this your self. On their support site, look for softwar drivers, and let the dell site detect your system. Do not use the service tag. The Dell site can detect exactly what is in your system. If the issue still continues, call dell direct and state your problems. If you cannno do upgrades, they need to fix that before moving on. Man, your run into some bad luck. I'm on line and can help some, now that I got involved. Get the Dell isssue to download fixed first ,then validate that everything is good as it is, then do the install on program at a time. I'll standby for help where I can
Try selecting the Nvidia graphics driver, not the intel. Select files to download and then install so you do not waste time redownloading
Ok I have reloaded the creative cloud app but you think I should do the dell stuff first? I know photoshop 2018 will run but it's going to take me an hour to download. Dont have the greatest download speed where I am.
The dell NVidia driver should not take an hour. But I should not be the problem of the install, only the display issues. Just try the video driver, but your call as for the time limit issue. What model of Dell, and memory, HD size to you have. And free HD space
I have 1.14 TB of free HD space
Ok I see no problem here. Do you have the Nvidia graphics card? How much free Hard drive space.
Yes on the card and 1.14 TB of free HD space. I'm going to try the update on the card now.
Well I stand corrected. Although the Dell detect software gives me the nvidia as what I have, device manager says I have an AMD card so I went with update drive there and that is what is currently happening.
Your Dell is like mine. 2 Video cards. one for everyday use and one for power graphics. Good choice. In the preference on LR CC and PSCC youshould have the Nvidia card selected as the card to use. Major big difference. I have an Intel card as my second card. Must be Motherboard selective. Your processor is much faster than mine.
Photoshop is back up and running. Rather than try to reinstall lightroom, I'm going to install bridge. I like that app and while I also need lightroom I want to see if this is going to stick, and if not I need to have the time to reload which I don't have time for tonight.
You have been a tremendous help. Hopefully anyone else with these problems can follow the thread and be helped. So I won't know until tomorrow if updating the video card driver solved the problem
Glad I could help somewhat. If you see the graphics flickering or not loading after selecting a new photo, get the driver update. Make sure LR is using the NVidia card as it's primary. Sorry to say that Adobe support is not on the list to help out. If this works, we need to post a correct answer/solution to the group. Have a good evening.
Hi, I had the same problem with intel video drivers. I fixed it by enabling "virtualization" in BIOS. After that drivers have been installed well.
Good luck with installing the new "updated" bridge. Once i did, I have had several problems with it. First it will not do full screen preview, in fact it is greyed out in the view menu. Next i cannot use the arrow keys to switch to the next thumbnail in filmstrip mode. In fact i can't even use the delete key to trash an image. I have to right click then select "Move to Trash". This program is a big steaming pile right now.
Having the exact same issue--shows there's a file there, but can't get it to appear on the screen. You aware of any fix yet?
After completly uninstall the Nvidia drivers (PhysX, Geforce Experience, Graphic driver) and uninstall the GPU in the peripheral manager, and reinstal everything, the issue is still there .
I downloaded new version yesterday. Tried LR this morning & ALL files & images are missing.
Tried Migrate but message says No images to Migrate.
Very frustrated here too
After reinstalling my drivers, Adobe CC app manager have been corrupted (why the issues are coming bigger and bigger....) so I've tried the Adobe Creative Cloud Cleaner but after 5 runs I doesn't run anymore (self close automaticaly)...
I don't know what to do so except throw my pc away in the trash can...
Hopefully, I was able to reinstall all the apps. The all seems to work exept for Photoshop ! It's actually unable to open raw at all and before opening any kind of picture, I have to disable the gpu in PS's settings because if not, I can't see the picture I've imported. Also notice that the home screen (with Open, last documents, libraries... etc) is never visible even if the app start or if I close all the documents I've opened.