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Adobe CC apps saving files about 10 Minutes in the past

Community Beginner ,
Apr 02, 2020

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[<EDIT: Turns out that the system clock on the networked server was off, causing some functionalities (like export from AI/PS and "Combine Files" in Acrobat) to stamp filles to the network's incorrect time, whle other functionalities like Save/Save As use the local machine's correct time. Thanks to Nancy_OShea for steering us in the right direction.>]

 

Having this problem in Acrobat, Photoshop for certain, havent confirmed other apps like DW or Illustrator:

 

I save a file at 2:45 PM and the file is time stamped on my computer at about 2:35.

 

I work in a high-paced environment and am constantly sorting by mod date to pull the latest version of a file. This back-dating feature is making it a headache at best.

 

Anyone else experience this or have a solution?

Thanks for your help - completely steered us in the right direction. Ultimately it was the network server's incorrect time causing the issue. See edit to original post for more detail.

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Adobe CC apps saving files about 10 Minutes in the past

Community Beginner ,
Apr 02, 2020

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[<EDIT: Turns out that the system clock on the networked server was off, causing some functionalities (like export from AI/PS and "Combine Files" in Acrobat) to stamp filles to the network's incorrect time, whle other functionalities like Save/Save As use the local machine's correct time. Thanks to Nancy_OShea for steering us in the right direction.>]

 

Having this problem in Acrobat, Photoshop for certain, havent confirmed other apps like DW or Illustrator:

 

I save a file at 2:45 PM and the file is time stamped on my computer at about 2:35.

 

I work in a high-paced environment and am constantly sorting by mod date to pull the latest version of a file. This back-dating feature is making it a headache at best.

 

Anyone else experience this or have a solution?

Thanks for your help - completely steered us in the right direction. Ultimately it was the network server's incorrect time causing the issue. See edit to original post for more detail.

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Creative Cloud

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Apr 02, 2020 0
Adobe Community Professional ,
Apr 02, 2020

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Sounds like your computer clock is off and needs to be re-set.

Contact your IT department for assistance.

 

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Apr 02, 2020 1
Community Beginner ,
Apr 02, 2020

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Thanks - great suggestion, but already re-set clock, started and stopped windows time service, etc.

 

This only happens in Adobe apps - all others applications on system save files with correct time.

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Apr 02, 2020 0
Adobe Community Professional ,
Apr 02, 2020

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I'm talking about the internal computer clock at the BIOS level, not Windows.  Talk to your IT dept. 

You may need a new battery, too.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Apr 02, 2020 2
Community Beginner ,
Apr 02, 2020

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BIOS clock is 100% accurate.

 

Like I said, this only occurs in Adobe applications.

Further investigation: If I save a file in Illustrator (as in an AI file), time stamp is correct. If I export an image (e.g. jpg, png) the new file is 10-12 minutes old out of the gate.

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Apr 02, 2020 0
Adobe Community Professional ,
Apr 02, 2020

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Sorry, I can't reproduce what you describe at my end. 

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Apr 02, 2020 0
Community Beginner ,
Apr 03, 2020

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Thanks for your help - completely steered us in the right direction. Ultimately it was the network server's incorrect time causing the issue. See edit to original post for more detail.

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Apr 03, 2020 0