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Adobe CC for Enterprise - free trial cancellation

New Here ,
Mar 01, 2020

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Hi all,

 

I signed up for Adobe Enterprise using my university account and started the seven-day free trial. However, I had problems with my computer and tablet and can't use Adobe at home for the moment. So I can only use it at the computer at university.
My question is:
1. As I have already provided my card details, will I be charged automatically after the free trial expires? How can I cancel this as it does not allow me on my profile to do that?
2. Also, if I want to re-install Adobe in the future, will I be able to do this?

Thank you very much in advance.

Diana

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

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Adobe CC for Enterprise - free trial cancellation

New Here ,
Mar 01, 2020

Copy link to clipboard

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Hi all,

 

I signed up for Adobe Enterprise using my university account and started the seven-day free trial. However, I had problems with my computer and tablet and can't use Adobe at home for the moment. So I can only use it at the computer at university.
My question is:
1. As I have already provided my card details, will I be charged automatically after the free trial expires? How can I cancel this as it does not allow me on my profile to do that?
2. Also, if I want to re-install Adobe in the future, will I be able to do this?

Thank you very much in advance.

Diana

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

Topics

How to, Problem or error

Views

263

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Mar 01, 2020

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Moving to Get-Started.

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Most Valuable Participant ,
Mar 01, 2020

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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