Adobe cc installation requires a windows upgrade I already have

New Here ,
Jan 12, 2020 Jan 12, 2020

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Dear community, 

 

Hope you can help! I have been trying to install Illustrator (trial) and it gives me error 190, also tells me that the latest version of Illustrator is not compatible but I fulfill all requirements as you can see below:

Windows 10 home

v1903

8,00 GB

64 bits

 

What could be the issue here? it seems that it starts downloading alright but always halfway through requires being reinitialized and it is impossible to make it work again!

 

Thank you so much 🙂

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Activation billing and install

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Adobe Employee ,
Jan 12, 2020 Jan 12, 2020

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Hi there,

 

Thanks for reaching out. You are absolutely correct about Error 190. It tells you that system requirements do not meet for the app to be installed. You may also check help article https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html for more information.

 

I'd recommend installing all updates if available on the Windows and try again.

 

Also, I am moving this thread to Get Started community for expert help.

 

Regards,

Ashutosh

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Adobe Community Professional ,
Jan 12, 2020 Jan 12, 2020

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Your system must be able to support Creative Cloud + Illustrator.  Pay close attention to supported graphics cards and other requirements.

 

Also see this other help article.

https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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