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Adobe CC is using too much memory

Explorer ,
Apr 04, 2019

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Hi,

I'm running the latest version of Adobe CC on a Mac Book Pro 2018 on Mojave and the amount of memory the CC is taking has blown my mind, I bought this computer with 8GB RAM and when running the suite it would push my memory to 95% (so it was pushing my memory to a 7.5GB and up) of its capacity causing it to constantly crash, overheat and more. I returned the computer and upgraded to a 16GB one because I do this for a living!!! Only a few hours after installing the backup on my computer (same exact number of apps, nothing had changed from the previous one), the suite was again using almost 70%  of my memory (that is (13GBs out of 16) not ONE thing changed from the 8GB to the 16 GB computer but as soon as I ran CC the memory use would hike up, I have confirmed this by shutting everything Adobe including the CC app manager and backend processes and then my memory goes back to normal. I read forums I need to uninstall and reinstall (and maybe downgrade to a different version that doesn't do this???) but I can't uninstall I've followed every single instruction on this and other forums about manually trashing and quitting processes and other backend things but I still get the message that it can't uninstall. This is causing serious issues on my workflow, like REAL issues with clients and not being able to deliver because it won't work. Please help. I have used Adobe for 10+ years now and I just don't know what else to do!!!

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Adobe CC is using too much memory

Explorer ,
Apr 04, 2019

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Hi,

I'm running the latest version of Adobe CC on a Mac Book Pro 2018 on Mojave and the amount of memory the CC is taking has blown my mind, I bought this computer with 8GB RAM and when running the suite it would push my memory to 95% (so it was pushing my memory to a 7.5GB and up) of its capacity causing it to constantly crash, overheat and more. I returned the computer and upgraded to a 16GB one because I do this for a living!!! Only a few hours after installing the backup on my computer (same exact number of apps, nothing had changed from the previous one), the suite was again using almost 70%  of my memory (that is (13GBs out of 16) not ONE thing changed from the 8GB to the 16 GB computer but as soon as I ran CC the memory use would hike up, I have confirmed this by shutting everything Adobe including the CC app manager and backend processes and then my memory goes back to normal. I read forums I need to uninstall and reinstall (and maybe downgrade to a different version that doesn't do this???) but I can't uninstall I've followed every single instruction on this and other forums about manually trashing and quitting processes and other backend things but I still get the message that it can't uninstall. This is causing serious issues on my workflow, like REAL issues with clients and not being able to deliver because it won't work. Please help. I have used Adobe for 10+ years now and I just don't know what else to do!!!

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Apr 04, 2019 8
Most Valuable Participant ,
Apr 04, 2019

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It’s normal for apps to use as much memory as they want. Why is it a problem? Better to use it than leave it idle!

please explain in detail the problems you face with workflow, clients, and delivery, they may have no connection to memory use.

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Apr 04, 2019 1
Explorer ,
Apr 04, 2019

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Hi @Test Screen, as mentioned above, I am having severe issues with my productivity and the safety of my files since when it crashes it looses tons of data. I also didn't but a 16GB computer so that Adobe would use 100% of the memory, these are regular files, nothing crazy. I am unsure what you normally do with these files but I don't have the time to explain my clients nor the willingness to do so as I am a professional designer who makes a living of this. Not sure if there was some actual help you can provide for my issue?

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Apr 04, 2019 3
New Here ,
Dec 16, 2019

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I am running windows 10 and just figured out my slow running problem appears to be CC. When looking at task manager it is using 40 to 60 % of my memory and I am not even using it. Things improve in my performance when I close CC.

FRED

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Dec 16, 2019 0
New Here ,
Oct 09, 2020

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Can't believe this comment. Clearly trolling someone who is having an issue. 

I also have this problem of CC bloating to consume 70% of RAM while it is supposed to be idling.

I ended up getting a new laptop because of it but now I have CC turned off unless I need it to update an app etc.

 

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Oct 09, 2020 0
Most Valuable Participant ,
Apr 04, 2019

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You said memory went up to 95%. You also said it overheated and crashed. No connection that I can see between these things. It's normal for systems to work hard, get hot and use the fan. Crashing isn't normal, so please describe this in detail.

We may be able to help if you will stop insisting there is a memory problem and work with us on the real problem. If you've already made your mind up, we can't offer any help.

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Apr 04, 2019 0
Explorer ,
Apr 04, 2019

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Yes, I wouldn't know what is causing the software to hike up the memory to those levels, it's not one thing, I have spent over 20 hours on the phone and chats with Apple and we have come to realize that the spike on the memory is when Adobe is running. This being said I have also confirmed that by shutting the software. It would be ok for Adobe to take as much memory as it needs if its a complex file but not for simple text files. I see tons of forums addressing these issues I was just hoping to be able to understand which of the versions are less hard on the memory.

Thanks

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Apr 04, 2019 2
Most Valuable Participant ,
Apr 04, 2019

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Don't you want to solve the crashes first?

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Apr 04, 2019 0
Explorer ,
Apr 04, 2019

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No, actually I would like to know how to use Adobe correctly without it crashing my entire computer and utilizing all of my memory, I need to run other programs as I run the CC suite.

The crashes are a result of the insufficient memory in my system. When the crashes happen the memory is at it's most pressing moment. I wouldn't be able to tell you exactly what I happen to be doing right that second because it happens about 10-20 times a week which I obviously can't remember. All of my crashes are submitted EVERY time to Adobe, I have never heard anything from them.

Anyways, just some flaws of Adobe on a brand new computer are things like this: Illustrator permanently stuck and unable to react.

Other times I am moving an object, just a few minutes ago InDesign started acting up by reading my images on the file constantly and inserting them everywhere without me asking to do so., sorry I didn't document it, I was 'working'.

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Apr 04, 2019 1
Adobe Community Professional ,
Apr 07, 2019

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Adobe programs cannot crash or overheat your computer. That is not possible for any application program. It is one of the tasks of the OS to supervise programs and the hardware and to make the necessary tweaks. This almost always points to a faulty system.

Just to say: crashing the system is different from an application that crashes. If an application crashes, that may be an indication of bad programing too.

Adobe programs are memory intensive. I found that with some of my Photoshop files, I need to tweak the programs memory usage to allow Ps to use more memory.

My machine is also a 16gb memory machine, but I‘m currently thinking of either upgrading the whole machine or to just upgrade the memory and the GPU.

FYI: my workstation is now about 4 years old and has only be modestly upgraded with disk space. For a new machine for today‘s needs I would configure 32gb of memory, not only because programs get more and more complex, but also because I create more and more complex data sets.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Apr 07, 2019 1
Explorer ,
Apr 08, 2019

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Hi @Abambo,

So I have a question here, you say no application is capable of making a system crash, however, after almost a year of analyzing my Activity Monitor, my Adobe applications are indeed crashing my system. Nothing similar happens when using my computer with no CC applications open (even when they may be running on the back end because CC is always running). This being said, I have spent 20+ on the phone with people from Apple looking directly into my system and doing everything in their hands to figure out the issue, it always comes back to one or several Adobe applications causing too much stress on the system. This diagnostic comes from over 10-12 different people at Apple, this is regarding their system, so not evaluating Adobe.

Now, I am trying to understand one thing, you say, "Just to say: crashing the system is different from an application that crashes. If an application crashes, that may be an indication of bad programing too." please help me understand the difference behavioral examples would really help me understand this better. So if I look at my activity Monitor, when I try to do extra simple things like placing a regular-sized image in a book I'm designing (broken into chapters so each file isn't huge), I get the spinning wheel, if I'm lucky the spinning wheel will go away a few minutes later and the image will make it to my file, most of the cases the Application shows as "(not responding)" on my Activity Monitor, which then needs to be forced quit or just wait longer (I've waited over 20 mins). This is an example with placing an image but I have many other examples of getting the spinning wheel while trying to do something super simple like moving a text box. So I'm trying to understand with this example, what's crashing? Is this the system crashing, or is this the application crashing? I also have clear examples of the application crashing, it literally just vanishes out of my screen and a few minutes later I'll get an Adobe Message saying the app crashed and needs to restart and recover files. This one I know it's the app, but on my previous example, what's crashing? And how do I deal with it?

Some perhaps relevant context: I don't do anything extremely crazy, I don't design large files such as billboards or heavy data images, most of the times I'm working on simple vectors for branding and presentations and publication on InDesign, some minimal photo editing on Photoshop. I have used the Mac+Adobe combo for 11 or 12 years now, I've ranged from Mac Book Pros to Mac Book Airs and now back at Pro, it's only in the last year or so that this has gotten extremely painful. More specifically in the last 3 updates from Adobe and the last 2-3 of Mac (sorry I forget the exact names) I am currently on Mojave.

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Apr 08, 2019 0
Adobe Community Professional ,
Apr 09, 2019

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alinaalvarez  wrote

Hi @Abambo,

So I have a question here, you say no application is capable of making a system crash, however, after almost a year of analyzing my Activity Monitor, my Adobe applications are indeed crashing my system. Nothing similar happens when using my computer with no CC applications open (even when they may be running on the back end because CC is always running). This being said, I have spent 20+ on the phone with people from Apple looking directly into my system and doing everything in their hands to figure out the issue, it always comes back to one or several Adobe applications causing too much stress on the system. This diagnostic comes from over 10-12 different people at Apple, this is regarding their system, so not evaluating Adobe.

The OS is there to protect the machine and other programs from badly behaving programs. So yes: a user program cannot crash a system. If it crashes the system, it is an OS error and not a user program error. This said: 3rd party drivers running in a privileged mode may crash the system. As Adobe programs are user level programs they do not fall into that category. I even think that "creative cloud file sharing" is not a system program.

alinaalvarez  wrote

Now, I am trying to understand one thing, you say, "Just to say: crashing the system is different from an application that crashes. If an application crashes, that may be an indication of bad programing too." please help me understand the difference behavioral examples would really help me understand this better.

A program accesses a memory page that is not allocated, the OS terminates the program. No harm done. If the OS does not catch that error, it's the OS that is responsible for the harm done. Modern OSs can not be crashed by user computer programs because of the protective shell that surrounds the user program. Just for definition: a user program is a program started by the user performing user tasks - like Photoshop.

alinaalvarez  wrote

Some perhaps relevant context: I don't do anything extremely crazy, I don't design large files such as billboards or heavy data images, most of the times I'm working on simple vectors for branding and presentations and publication on InDesign, some minimal photo editing on Photoshop. I have used the Mac+Adobe combo for 11 or 12 years now, I've ranged from Mac Book Pros to Mac Book Airs and now back at Pro, it's only in the last year or so that this has gotten extremely painful. More specifically in the last 3 updates from Adobe and the last 2-3 of Mac (sorry I forget the exact names) I am currently on Mojave.

Most of us don't do heavy things. The most demanding jobs are video editing as they need high performance in real time (the more the better). Anything else is mostly peanuts. So a video machine needs fast and a lot of harddisks, fast and a lot of memory, a fast processor and a great video processor.

This said: Editing a multi-layer Photoshop file may be very demanding to the system, and simple maths will show huge memory need and huge memory need will ask for a lot of processing. But never ever you can pass over 100% of the available resources and the system should be designed to be able to operate near to that mark. If the system gets hot, the OS needs to add more cooling power and needs to throttle the processor and memory subsystem. Your computer gets slower. But it does not crash.

If your machine overheats, you can assume a hardware fault rarely a software fault nearly never a user software fault. 

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Apr 09, 2019 0
Explorer ,
Apr 09, 2019

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@Abambo

Thanks for your detailed explanation, although it sounds great (and I know little about how computers behave in a more scientific level) this doesn't respond my original question. I am 100% sure that everytime I run a CC software the increase of the memory on my computers hikes up, I have done a number of tests for over a year now and I find a lot of other people on forums with similar issues. It's great to be able to write to off Adobe as the cause to my issues, however, I won't be able to do so until I am able to continue working flawlessly, so far neither Adobe or Apple have been able to take responsibility on what's going on and I assume as long as we keep paying for both services there's no real reason to improve them. Thanks again for your dedicated response.

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Apr 09, 2019 2
Community Beginner ,
Sep 15, 2019

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lol what?! adobe crashes my ENTIRE computer all the time. 

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Sep 15, 2019 1
Community Beginner ,
Sep 15, 2019

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I have the same problem with adobe too. adobe blames it on apple, apple blames it on adobe. currently trying to edit in after effects and can see that its using up all my computers memory and then crashing whole computer. thought about throwing the computer against the wall but not sure that would solve the problem although it might help a bit

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Sep 15, 2019 0
Community Beginner ,
May 02, 2020

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Using Mac OS 10.13.6 High Sierra, 16GB memory.  When I updated to Photoshop 2020, the program freezes. Hard to understand why my activity monitor says Bytes Written: 6.93GB Bytes Read: 9.16 GB. None of my animation software uses anything close to that. Please advise.

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May 02, 2020 0
New Here ,
Sep 29, 2020

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I know this is a thread from 2019 but I'm having the same issue with CC being very greedy with my ram.  It seems like you're getting a lot of pseuds here trying to tell you what does and does not crash your computer and hats off to you for dealing with them so nicely.  They are polite but in that toxic way that never addresses your question and always reasserts their position despite it being nonsensical.  I opened my task manager and found quite a few useless background processes running from adobe.  Maybe you can end those tasks.  I recovered about 15% ram by ending a few.  This is just bad programming on adobes end resulting in app bloat.  Not sure why anyone would want to defend bloating.  I should not have to use 50% of my ram for simple image editing.  If you found any other methods of reclaiming your ram please update.  And adobe can totally crash a computer.  Happens frequently.  The excuse of OS management of applications is moot because Adobe programs the app to behave certain ways in the OS environment.  Good luck with your work and you aren't crazy for logically attributing the crashes to the software with which the OS deals.     

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Sep 29, 2020 0
Community Beginner ,
Dec 06, 2019

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I have exactly the same problem,  I work on bridge for 20. minutes and in some point I have to turn off my computer because Bridge drains my ram and there is not a lot I can do (DEC 6 2019)

Fito pardo is a cinematographer with more than 25 years of experience follow Instagram @fitopardo

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Dec 06, 2019 2
New Here ,
Dec 10, 2019

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I have had a very similar issue - but not with crashing.  I have been using InDesign only, but the cloud CC runs for 15-20 minutes when I first turn my computer on and it sucks up all the RAM causing everything else to run slowly all the time I'm on my computer. I've run Photoshop on my same computer (MacbookPro w/8g RAM) and didn't have this issue.

 

What is the best way to optimize running InDesign or Photoshop without causing these CC app updates/library confirm activities?

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Dec 10, 2019 1
New Here ,
Jan 21, 2020

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I ended up puting 32GB of ram into my computer. It fixed the problem. I have once ran into a memory issue but it did not crash but did slow down.

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Jan 21, 2020 0
New Here ,
Jan 31, 2020

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Hello!

I have an iMac (Retina 5K, 27-inch, 2019) i5, 6-core. 8Gb. OS up tu date, Apps up to date. All good. Boy Scout good.

Today a message came up saying my computer doesn't have enough memory, so in order to prevent any problems, I have to shut down some programs. And then, the list appears. 6 Apps running. 5 of them in less than 400 MB (Chrome is the heaviest with 380 MB) but Mr. XD was consuming 6.34 GB. Now get this: There wasn't any file even open on XD it was just the home screen.

And yeah, I'm willing to upgrade my RAM, but if it's going to be The Neverending Story, it's going the be the Swamp of Sadness for me.

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Jan 31, 2020 3
Community Beginner ,
May 04, 2020

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i have the same isuue!

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May 04, 2020 0
Explorer ,
Jun 20, 2020

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I have the same problem.

 

I'm not using any Adobe products but Desktop Service is running and using nearly a GB of memory. And don't tell me it's "normal." I am constantly getting the message that says my system has run out of application memory. 

 

AmI sure it's Adobe? No. But I'm not running any massive apps, and I don't understand why this is active at all.

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Jun 20, 2020 0