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Adobe CC links to old account

New Here ,
Sep 22, 2020

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I am trying to install Adobe CC but every time I install it links it back to an old email address. If I sign out and back in with new account I get an error that it cannot connect to Adobe servers which is nonsense as it just did with the old account. I have tried using the cleaner to remove everything but I'm just going round in circles and as it stands I cannot use any of the programs I am paying for.

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Activation, Creative Cloud, Installation, New user

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Adobe CC links to old account

New Here ,
Sep 22, 2020

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I am trying to install Adobe CC but every time I install it links it back to an old email address. If I sign out and back in with new account I get an error that it cannot connect to Adobe servers which is nonsense as it just did with the old account. I have tried using the cleaner to remove everything but I'm just going round in circles and as it stands I cannot use any of the programs I am paying for.

TOPICS
Activation, Creative Cloud, Installation, New user

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67

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Sep 22, 2020 0
Adobe Community Professional ,
Sep 22, 2020

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Delete the entire contents of the OOBE folder:

 

1) Quit the Creative Cloud desktop app from the gear icon in the upper-right corner.

2) Browse to the following location based on your operating system.

 

A) Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE
Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. google enable access to hidden user library files | Mac OS 10.7 and later for instructions on accessing it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

 

B) Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE
Note: The AppData is hidden with Windows default settings. google Show hidden files, folders, filename extensions | Windows for instructions to show it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

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Sep 22, 2020 1
New Here ,
Sep 23, 2020

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i have the same problem please how to fix it

Djarah

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Sep 23, 2020 0
New Here ,
Sep 23, 2020

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Walid5C68, I followed the instructions provided by kglad (thank you) but I still encountered the same issue, however, I tried again and after checking the other folders in the users AppData folders found that if you also remove the OOBE folder from C:\Users\<user folder>\AppData\Roaming\Adobe\OOBE the issue was resolved on the following install! I didn't just try removing this without a full uninstall so that might be worth a try first.

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Sep 23, 2020 0
Adobe Community Professional ,
Sep 23, 2020

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you're welcome.

 

p.s. please mark correct answsers if there are any.

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Sep 23, 2020 0
kglad LATEST
Adobe Community Professional ,
Sep 23, 2020

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delete your oobe folder.

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Sep 23, 2020 0