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Adobe charged from my account, yet I cannot access to all application

New Here ,
Aug 19, 2020

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Every month they charge for Access to All apps, but yesterday I found out that I cannot open the applications. It says, I need to purchase. When I checked my bank statement, they charged for this month already.

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Cloud storage web assets, Collaboration

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Adobe charged from my account, yet I cannot access to all application

New Here ,
Aug 19, 2020

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Every month they charge for Access to All apps, but yesterday I found out that I cannot open the applications. It says, I need to purchase. When I checked my bank statement, they charged for this month already.

Topics

Cloud storage web assets, Collaboration

Views

29

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Most Valuable Participant ,
Aug 19, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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