Adobe cloud app corrupt ? cannot connect to servers.

New Here ,
Mar 25, 2021 Mar 25, 2021

Copy link to clipboard

Copied

Hi

I am living in Greece and since yesterday I can no longer connect to Adobe servers. I have tried this https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

The fix didn't work and trying to re-install dosn't work, I just get a spinning circle that eventually times out. I am beginning to think that Greece may be geoblocked as I had to use a VPN to connect to the help site! Is there any way to contact Adobe to sort this out? I can't afford to phone the USA!  I have checked the hosts files and nothing in there either. Any suggestions other than cancel my account (although that is an option!)

Error code 1: Installation failure

Error code 1 indicates that the Creative Cloud apps on your device have become corrupted, or your device can't connect to the Adobe servers.

TOPICS
Activation

Views

94

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 25, 2021 Mar 25, 2021

Copy link to clipboard

Copied

Please see here: How to fix errors when installing the Creative Cloud desktop app (adobe.com)

 

If this doesn't help, I would recommend a clean reinstallation.

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 25, 2021 Mar 25, 2021

Copy link to clipboard

Copied

I cannot reinstall anything.

I can only connect to adobe login via a VPN

I can only think it is geolocked (I subscribed in UK but am now in Greece)

I have the same problem on both my desktop and laptop.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 25, 2021 Mar 25, 2021

Copy link to clipboard

Copied

LATEST

... I subscribed in UK but am now in Greece...

In this case you should take a look here:  Change the country associated with your Adobe ID

 

If you have a active subscription you have to connect the Adobe support.

This is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines