Hey folks, i'm trying to run the updater in the Application Manager on my iMac (Mountain Lion) but I keep getting an error saying
"Please close the following applications to continue:
If I hit continue it just keeps popping back up and can't see where that application is running (presumably in the background somewhere)
Any help is appreciated
I wondered about these.
I have the same issue as Neil described on OS X 10.7.4.
Hi Sergei and Neil,
Did you check the Activity Monitor?
Should be in Applications > Utilities folder
- Open it and look under the Process Name column and see if you see anything saying AdobeCrashDaemon
- Try to Quit the process if you find it and then running the Updater again
You should be able to initiate the updater from within any of the CS6 products from Help > Updates (that might be what you are doing already)
Thanks for the help folks, i have this sorted now.
I had the same issue as Sergei
David_B, your solution worked for me so hoipefully should sort it for Sergei too
WORKED! Simple to follow!
Thanks for sharing;))
that worked for me, too.
Thank you David! Saved my life!
Thank you so much! This worked to remove the issue.
Thanks David, this worked, but is it really a good idea to expect users to run Activity Monitor and kill processes? It seems like it's a bug that Adobe should fix. Users could lose important data or worse if they don't know what they're doing.
amazing thanks for your help - this worked
This worked for me without having to restart. Thanks!
I had to close a process called CS6ServiceManager in order for my updates to carry on running. Hope that helps anyone who's stuck.
Hi I am having the same problem I did what you said with Activity Monitor, but I am under Process Name and I can't find AdobeCrashDaemon. I even searched for it in the Search box and nothing came out.
I found that running Activity Monitor as discussed and ending the process 'adb' did the trick for me - I had no sign of a specific AdobeCrashDaemon process.
I've looked in Activity Monitor (and on the terminal with ps -e) and there is nothing running as AdobeCrashDaemon. I also looked for "adb" as this seemed to work for @inkbake but also nothing under that name. When searching just for "Adobe" I get three processes (2 user, 1 system) all with the name of the Adobe Application Manager ... I'm assuming terminating this would be self-defeating as it would kill the updating process.
Any other help on process names to search for would be appreciated.
Wow. That's odd. After staring at process names for 30 minutes I desperately just hit the "try again" button on the installeer and it now is proceeding without issue. Go figure.
This is what did it for me. Thanks for the tip. I did a restart and it didn't work, and I couldn't find anything in the Activity Monitor. I tried your tip on retrying the updated and it worked.
It's bizarre, but if it works, it works.
I'm having the same issues
For ignorant people like me, you might need to know that the activity monitor has a drop down menu at the top, if you don't see the Adobe Crash Daemon at first, choose Active Processes. I had it on Windowed Processes and the daemon doesn't show in that list. Thanks for the tip though, I finally figgured it out.