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Adobe Creative Cloud access through NordVpn

Community Beginner ,
May 28, 2018

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Hi

i installed Adobe Creative Cloud on my pc not using VPN but, when i launch the VPN, Adobe Creative Cloud looses connection to servers and can only work offline.

I saw some answers concerning the "leak Protection for IPv6" but, unfortunately, my VPN provider, NordVpn, do not offers this setting.

Anyone has a work around except shutting of the VPN?

Best Regards

Correct answer by Atahualpa | Community Beginner

Hey everybody.
Just ran into the same issue and contacted NordVPN. I had an answer within 3 Minutes: Here it goes and it worked like a charme!

1. Open the Network and Sharing Center by right-clicking the network icon in the system tray and selecting it.

2. Go into Change adapter settings.

3. Right-click the TAP-NordVPN Windows adapter V9, and open Properties.

4. Highlight the Internet Protocol Version 4 (TCP/IPv4) and open its properties.

5. Click Advanced...

6. Click Add.. under Default gateways.

7. Type in 192.168.0.1 and click Add.

8. You should now see the 192.168.0.1 under your Default Gateways. Click OK to apply changes and reconnect to the VPN.

It works on my end perfectly and instantly.

Hope this helps!

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Adobe Creative Cloud access through NordVpn

Community Beginner ,
May 28, 2018

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Hi

i installed Adobe Creative Cloud on my pc not using VPN but, when i launch the VPN, Adobe Creative Cloud looses connection to servers and can only work offline.

I saw some answers concerning the "leak Protection for IPv6" but, unfortunately, my VPN provider, NordVpn, do not offers this setting.

Anyone has a work around except shutting of the VPN?

Best Regards

Correct answer by Atahualpa | Community Beginner

Hey everybody.
Just ran into the same issue and contacted NordVPN. I had an answer within 3 Minutes: Here it goes and it worked like a charme!

1. Open the Network and Sharing Center by right-clicking the network icon in the system tray and selecting it.

2. Go into Change adapter settings.

3. Right-click the TAP-NordVPN Windows adapter V9, and open Properties.

4. Highlight the Internet Protocol Version 4 (TCP/IPv4) and open its properties.

5. Click Advanced...

6. Click Add.. under Default gateways.

7. Type in 192.168.0.1 and click Add.

8. You should now see the 192.168.0.1 under your Default Gateways. Click OK to apply changes and reconnect to the VPN.

It works on my end perfectly and instantly.

Hope this helps!

TOPICS
Creative Cloud

Views

11.3K

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May 28, 2018 14
Explorer ,
Jun 28, 2018

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I have exactly the same issue.  Just got off chat with Adobe customer service and of course as one might expect it's the other guys (NordVPN) fault.  And of course it could the other guys issue.

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Jun 28, 2018 1
New Here ,
Jul 08, 2018

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Has the Nord VPN problem been fixed?  I have the same issue.  I hate software companies that charge high prices and then claim the problem is not there's.  If you are going to go to an all subscription base then be prepared to handle real world issues Adobe.  Shame on you!

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Jul 08, 2018 2
Community Beginner ,
Jul 17, 2018

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Hi, I tried to enable TCP/IPV6 protocol on my network connection and Adobe Connections seems to be ok now, with NordVPN app running. TCP/IPV4 was enable on my connection properties, and TCP/IPV6 was not enabled.

Have you ever tried?

Can you tell me if this is a possible solution?

Thanks

Mark

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Jul 17, 2018 0
Community Beginner ,
Sep 05, 2018

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Hi marcov

sorry, i did not follow up on that one.

Thank you very much for taking the time to reply.

I am pretty sure i had IPV6 enabled as i was also connected to the Apple Store which rely also on IPV6.

I will nevertheless have a look and will come back to you.

Regards

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Sep 05, 2018 0
New Here ,
Sep 08, 2018

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Same here. I contacted adobe, who claimed it's not their fault (so surpsising), than I contacted NordVPN. They tried to troubleshoot with multiple solutions, none works obviously. So now, what I do is to switch on and off NordVPN all the time. Honestly it's a bit frustrating, since I pay for both services

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Sep 08, 2018 0
Adobe Community Professional ,
Sep 08, 2018

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desicore.creative  wrote

Same here. I contacted adobe, who claimed it's not their fault (so surpsising), than I contacted NordVPN. They tried to troubleshoot with multiple solutions, none works obviously. So now, what I do is to switch on and off NordVPN all the time. Honestly it's a bit frustrating, since I pay for both services

If it works without VPN, it should be the VPN‘s fault! Don‘t you agree?

I used CC via VPN and it worked correctly. It‘s via my company‘s VPN and I have no idea, however, about config details and software involved.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Sep 08, 2018 0
Community Beginner ,
Sep 09, 2018

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ok, i found the issue on another thread located @ CC will not load with VPN running

It appears it is due to NordVPN not supporting IPv6. Some workaround are explained there.

On my side, i did not renew my NordVpn subscription and will be looking for another VPN.

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Sep 09, 2018 1
Community Beginner ,
Nov 05, 2018

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Hey everybody.
Just ran into the same issue and contacted NordVPN. I had an answer within 3 Minutes: Here it goes and it worked like a charme!

1. Open the Network and Sharing Center by right-clicking the network icon in the system tray and selecting it.

2. Go into Change adapter settings.

3. Right-click the TAP-NordVPN Windows adapter V9, and open Properties.

4. Highlight the Internet Protocol Version 4 (TCP/IPv4) and open its properties.

5. Click Advanced...

6. Click Add.. under Default gateways.

7. Type in 192.168.0.1 and click Add.

8. You should now see the 192.168.0.1 under your Default Gateways. Click OK to apply changes and reconnect to the VPN.

It works on my end perfectly and instantly.

Hope this helps!

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Nov 05, 2018 12
New Here ,
Nov 05, 2018

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Hi Atahualpa,

Your solution is perfected, it's worked !!

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Nov 05, 2018 0
New Here ,
Nov 13, 2018

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Thanks a lot! It works absolutely fine now

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Nov 13, 2018 0
New Here ,
Oct 10, 2019

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Hi Atahualpa

Thanks for that. Your solution worked for me on Win7, French version, over WiFi. Took a bit of customizing, I had to uncheck and recheck IPV4 to get to the Properties dialogue box, but I worked it out.

Still working Oct 2019.

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Oct 10, 2019 0
New Here ,
Oct 27, 2019

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Worked for me too! THANK YOU!!

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Oct 27, 2019 0
New Here ,
Nov 09, 2019

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This also solved the same issue with cyber ghost vpn. Thank you!

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Nov 09, 2019 0