Adobe Creative Cloud damaged

New Here ,
Nov 19, 2020 Nov 19, 2020

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Maybe someone can help me to solve this problem...Every time I turn my Mac back on or even when it is idle for several hours, the Creatice Cloude application "jumps" and I have to "fix" it by reinstalling the whole thing... which always takes a considerable amount of time. Without this step, it is impossible to use the applications.

Maybe it is due to the automatic updates of the programs which are apparently not compatible with my MaxOs High Sierra version?

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Adobe Community Professional ,
Nov 19, 2020 Nov 19, 2020

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first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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New Here ,
Nov 22, 2020 Nov 22, 2020

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Thank you !

I will try it !

 

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Adobe Community Professional ,
Nov 22, 2020 Nov 22, 2020

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you're welcome 

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