Adobe Creative Cloud Does not sync - just says "Getting storage information"

New Here ,
Mar 18, 2020

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Adobe creative cloud does not sync.  Sems to get stuck getting storage infromation.  Tried unistalling and reinstalling with no luck.  Apps still update, but I am not able to access my cloud storage.

 

[Moved from Community Help (which is about the forums) to a better forum... Mod]
[To find a forum for your program please start at https://community.adobe.com/]

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Adobe Creative Cloud Does not sync - just says "Getting storage information"

New Here ,
Mar 18, 2020

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Adobe creative cloud does not sync.  Sems to get stuck getting storage infromation.  Tried unistalling and reinstalling with no luck.  Apps still update, but I am not able to access my cloud storage.

 

[Moved from Community Help (which is about the forums) to a better forum... Mod]
[To find a forum for your program please start at https://community.adobe.com/]

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Feature request

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Mar 18, 2020 0
Most Valuable Participant ,
Mar 18, 2020

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Mar 18, 2020 0
New Here ,
Apr 21, 2020

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Same issue. Uninstalled and reinstalled, repaired, signed out and in, nothing has worked.

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Apr 21, 2020 1
New Here ,
Aug 21, 2020

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Same thing here. I clicked on the Uninstall and then hit Repair. That did the trick. Works fine now. 

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Aug 21, 2020 0
Participant ,
May 03, 2020

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I have this problem, too.  

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May 03, 2020 0
New Here ,
May 16, 2020

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I have the same problem. Also - perhaps related. Adobe XD Error 3634 when I try to create an XD document based on a template. Searched through various forums online as well. These are usually interrupted by Adobe operatives advising 'kick it and restart' type solutions. Need something clearer or will switch to Affinity pronto. 

 

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May 16, 2020 0
New Here ,
Jun 11, 2020

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I am having this same exact issue. Feel like ive tried everything! 

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Jun 11, 2020 0
Community Beginner ,
Jul 01, 2020

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Same problem here.

 

The creative cloud is the only cloud service out there that fails to behave like a real cloud service. 

 

I've been fighting with syncing issues like this one eversince I've installed it.

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Jul 01, 2020 0
Community Beginner ,
Nov 24, 2020

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Agreed. Creative Cloud is utterly bug-ridden garbage. 

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Nov 24, 2020 0