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Adobe Creative Cloud installer wont open in MacOS 10.15.5

New Here ,
Jul 07, 2020

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I reinstalled MacOS and then I cant even open the installer to install Creative Cloud, the same happens when I try to intall the apps as directly from https://creativecloud.adobe.com/apps/

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Adobe Creative Cloud installer wont open in MacOS 10.15.5

New Here ,
Jul 07, 2020

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I reinstalled MacOS and then I cant even open the installer to install Creative Cloud, the same happens when I try to intall the apps as directly from https://creativecloud.adobe.com/apps/

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Installation

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Adobe Community Professional ,
Jul 08, 2020

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why can't you install the cc installer from here, https://creative.adobe.com/products/creative-cloud

 

ie, can you download the installer?  is there an error message when trying to download or when trying to install or trying use after installation?

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New Here ,
Jul 08, 2020

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I can download the installer, but when I try to run the installer and typed the admin password, the installer opens but crashes (or closes) the moment it opens with no error message.

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Adobe Community Professional ,
Jul 08, 2020

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clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)


reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.


if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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New Here ,
Jul 08, 2020

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I dont have cc files on my mac when I downloaded the installer the first time, but I downloaded the CC cleaner tool, ran the program, did a resart and tied again with the same installer and even the a new download. And still cant run the installer

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Most Valuable Participant ,
Jul 09, 2020

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If that doesn't work for you, then another option would be to request/use the new 2020 direct download links instead, which don't use the Creative Cloud Desktop app at all. With those, you can download standalone installers which are industry-standard .exe/.dmg files on Windows/macOS.

 

In fact, the CC Desktop app itself is even available as an offline installer too, if that helps...

 

Are you able to install the Desktop app that way?

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