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Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged.

New Here ,
Jun 29, 2020

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Hello, I keep getting this message every time I restart my computer. CC doesn't load anymore until this pops up and takes about 30 min to 1 hour to do this whole process. I've read a few threads and haven't been able to find any concrete solutions. Does anyone have any suggestions? Thanks.Screen Shot 2020-06-29 at 6.54.52 AM.png

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Creative Cloud, Installation

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Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged.

New Here ,
Jun 29, 2020

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Hello, I keep getting this message every time I restart my computer. CC doesn't load anymore until this pops up and takes about 30 min to 1 hour to do this whole process. I've read a few threads and haven't been able to find any concrete solutions. Does anyone have any suggestions? Thanks.Screen Shot 2020-06-29 at 6.54.52 AM.png

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Creative Cloud, Installation

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39

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Most Valuable Participant ,
Jun 29, 2020

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Adobe Community Professional ,
Jun 29, 2020

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1) Use the Adobe Cleaner tool to wipe old Adobe program files off your system.
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

2) Tell your operating system to stop loading Creative Cloud on Startup.

Windows:  https://support.microsoft.com/en-us/help/4026268/windows-10-change-startup-apps

Mac:  https://macpaw.com/how-to/remove-startup-items-in-osx

 

Nancy O'Shea, ACP
Alt-Web.com

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