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Adobe Creative Cloud not loading

New Here ,
Aug 12, 2020

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Hello, I've tried multiple ways by doing all the solutions such as deleting and reinstalling, as well as wiping using the adobe cleaner tool but to no avail. It only says "Creative Cloud is taking longer than usual to load. Relaunch Creative Cloud or restart your computer and try again." even if I click 'relaunch' the same thing happens and it loads infinitely without letting me in, I need this to do work.

Correct answer by Dj_Creative_Enthusiast | Adobe Community Professional

Thank you for posting your query here.

 

Please Open Windows Task Manager (if you are using a Windows PC) or Mac Activity Monitor (for a Mac) and close all Adobe processes like Creative Cloud, CLibrary, CCXProcess, Adobe Update Service, Adobe Genuine Software Service, Adobe Acrobat Update Service, AcroTray etc.

 

Please download the Uninstaller tool for Creative Cloud App from the following link on the affected computer: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

 

Please Open the web link : https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

 And scroll down to the Section "Problems installing? Try alternative download links "

 And please Click on :"Windows | Alternative downloads"

 There you will see the Option for "Windows 10 (64-bit)" Please click on "Download" and try using the Creative Cloud App.

 

Please let us know if that helps.

 

Thank you.

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Creative Cloud

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Adobe Creative Cloud not loading

New Here ,
Aug 12, 2020

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Hello, I've tried multiple ways by doing all the solutions such as deleting and reinstalling, as well as wiping using the adobe cleaner tool but to no avail. It only says "Creative Cloud is taking longer than usual to load. Relaunch Creative Cloud or restart your computer and try again." even if I click 'relaunch' the same thing happens and it loads infinitely without letting me in, I need this to do work.

Correct answer by Dj_Creative_Enthusiast | Adobe Community Professional

Thank you for posting your query here.

 

Please Open Windows Task Manager (if you are using a Windows PC) or Mac Activity Monitor (for a Mac) and close all Adobe processes like Creative Cloud, CLibrary, CCXProcess, Adobe Update Service, Adobe Genuine Software Service, Adobe Acrobat Update Service, AcroTray etc.

 

Please download the Uninstaller tool for Creative Cloud App from the following link on the affected computer: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

 

Please Open the web link : https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

 And scroll down to the Section "Problems installing? Try alternative download links "

 And please Click on :"Windows | Alternative downloads"

 There you will see the Option for "Windows 10 (64-bit)" Please click on "Download" and try using the Creative Cloud App.

 

Please let us know if that helps.

 

Thank you.

TOPICS
Creative Cloud

Views

59

Likes

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 12, 2020 0
Adobe Community Professional ,
Aug 12, 2020

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Thank you for posting your query here.

 

Please Open Windows Task Manager (if you are using a Windows PC) or Mac Activity Monitor (for a Mac) and close all Adobe processes like Creative Cloud, CLibrary, CCXProcess, Adobe Update Service, Adobe Genuine Software Service, Adobe Acrobat Update Service, AcroTray etc.

 

Please download the Uninstaller tool for Creative Cloud App from the following link on the affected computer: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

 

Please Open the web link : https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

 And scroll down to the Section "Problems installing? Try alternative download links "

 And please Click on :"Windows | Alternative downloads"

 There you will see the Option for "Windows 10 (64-bit)" Please click on "Download" and try using the Creative Cloud App.

 

Please let us know if that helps.

 

Thank you.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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