adobe creative cloud set up to install on a mac with parallels windows 8

Explorer ,
Jun 23, 2013 Jun 23, 2013

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Unfortunately it is not possible to install the program it always displays an error message. how can you loess the problem?

error message: This application can not be run from a network drive-. copy it to a local folder and strarten it again.

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correct answers 1 Correct Answer

Adobe Employee , Jan 06, 2014 Jan 06, 2014
We may have discovered why Windows with Parallels is not working. While working with another customer, we discovered that the Windows image was missing certificates for VeriSign Class 3 Public Primary Certificate Authority - G5 in the Trusted Root Certificate Authorities. This should be there automatically and can be installed manually from this link: http://www.symantec.com/page.jsp?id=rootsYou can find out more information about certificates here: http://windows.microsoft.com/en-in/windows-vista/view-or-manage-your-certificates

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Adobe Employee ,
Jun 24, 2013 Jun 24, 2013

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usherboyzh, As the error says, are you running it from any network location?

May i know the Adobe applications that you are trying to download and from where?

Try rebooting the machine and downlaod the CC apps from https://creative.adobe.com/products

Which OS do you have?

Please ellaborate the issue.

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Explorer ,
Jun 25, 2013 Jun 25, 2013

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Thank you for your message.

I use a mac and windows on the mac I have about

http://www.parallels.com/landingpage/dskd87/special-offer/?utm_nooverride=1&gclid=CJG629Ol_7cCFUFY3g...

on the mac everything is wonderful bar. but not on the windows!

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Mentor ,
Jun 25, 2013 Jun 25, 2013

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I guess the real question is:

: Can Adobe Creative Cloud be run successfully or allowed to be used from within Parallels Desktop or other emulation / virtualization software packages?

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Adobe Employee ,
Jul 01, 2013 Jul 01, 2013

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W_J_T, The answer to your question will be Yes. You can install Adobe CC apps on a VM machine but in will be counted as a seperate installation/machine. And as per EULA you can use it on upto 2 machines.

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New Here ,
Jul 09, 2013 Jul 09, 2013

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Well, that is a policy change... 2 months ago it was not supported?

And if it IS supported, then when will we actually be able to do so? Because I am suffering from the same problem as topic starter. New version of Parallels 8, Windows 7 clean install, all updates, and still get an error after downloading and installing AAM.

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Community Beginner ,
Jul 29, 2013 Jul 29, 2013

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I can't seem to install Adobe CC apps at all. I've downloaded the Creative Cloud, but on the Apps tab, it says there's a download error. All that's left is the button to download Creative Cloud. Everything else on CC works fine. I can get the Behance, it sees my account, everything, but I can't get it to see the apps available to my CC account. I even tried a web link from the Photoshop CC page, but no luck.

I really need access to my Creative Cloud apps, mainly Photoshop, on Windows. I need a plugin suite that's PC only due to it's reliance on the .NET Framework. That and the installer is PC only as well.

If you can find a solution or work around for this, I would be extemely grateful!

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New Here ,
Jul 31, 2013 Jul 31, 2013

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got the exactly same problem. using windows with parallels on mac. why would adobe not support virtual machines? hope somebody has a solution!

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New Here ,
Aug 15, 2013 Aug 15, 2013

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In Windows 8 run %APPDATA%. Navigate back to local appdata. Rename the OOBE folder to OOBEold. Right click on the CC App Manager and run as Administrator.

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New Here ,
Aug 18, 2013 Aug 18, 2013

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And how does one "Run %APPDATA%"? For the Windows noobs?

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New Here ,
Aug 19, 2013 Aug 19, 2013

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windows key + R, and type %APPDATA% in the box and press enter....then go up one folder to local, then to the Adobe folder where you will find OOBE folder. Rename to OOBEold. Then right click on CC App Manager and run as administrator. You will now see a list of apps to download instead of the Download Error.

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Explorer ,
Aug 25, 2013 Aug 25, 2013

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I have Parallels Desktop 8, running Win 7 inside it. I can get Creative Cloud app to install, but if I attempt to download any other app in my Cloud subscription, it says "Download Error," and says "Download Creative Cloud," even though it's the CC app that I'm in at the moment. I tried to rename OOBE, but it insists that a process is still running.

I HAVE to get this to work so I can record desktop video using the Mac while running CC apps inside Parallels.

Can you point us to resources that definitively state that CC apps CAN be run on Parallels in particular?

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Community Beginner ,
Aug 28, 2013 Aug 28, 2013

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Does anyone have an  update to this?

I too am getting the "Download Error" when i click on the Apps tab.

I did go and rename the OOBE folder, and then ran as administrator, but none of that did any good.

Same error.

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New Here ,
Sep 09, 2013 Sep 09, 2013

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Same situation here. I'm using Parallels virtual machine and getting the "Download Error" on the Apps tab. I also renamed the OOBE folder and ran as administrator, but it didn't work.

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Community Beginner ,
Sep 09, 2013 Sep 09, 2013

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Adobe sent me there "official response" of how they do not support running CC in a virtual machine.

I responded back saying how it's been working for a year and I have always used it in parallels and all they did was copy and paste there first response back to me again about how they don't support it.

Not even a word different. No offer to help or anything.

Just "sorry, we don't support running it on a vm"

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New Here ,
Sep 16, 2013 Sep 16, 2013

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So I spent some more time on this, 'cause despite Adobe's "we don't support VM's", some of us need VM's. Testing stuff in Bootcamp is just not practical. So I did some more testing this weekend.

  1. Everything runs fine in Bootcamp. That part is clear.
  2. Taking a Bootcamp partition and transferring it to Parallels breaks updating. You then have to go back and uninstall Parallels tools for updating to work when you boot from Bootcamp. This completely destroys the flexibility of a VM, but is at least workable. Except if you want to screen-record with your Mac application.
  3. On that thought, I figured the issue might be with Parallels tools and decided to test with a Fresh VM with Windows 7 and uninstall Parallels tools. That did not work.
  4. I have gone and verrified every possible SSL and http connection based on a support document that is stated on one of these threads on the forum.
  5. When discussing this internally, there were two general directions. Some people had it working, whilst others had the same issue as I did. Those that did have it working, seemed to all have installed their machines before May. All had the issue while starting fresh.
  6. I have tested by installing a non-CCM version of Indesign (the application I need in this case) and Adobe Application Manager works like a charm! Updating, everything works fine.
  7. From there, I tried logging in to Creative Cloud and downloading InDesign CC. No luck. I can see everything, even my behance portfolio, but NOT download software.
  8. At this point it is clear to me, there is an issue with the Adobe Creative Cloud App in combination with Parallels. I am still going to run a test with VM-ware fusion as soon as that has downloaded.
  9. Downloading the Trial installer for InDesign works great. No updates can be installed which is bad, but could potentially solve someones problem on the short term.

The thing that drives me nuts is that cleary VM's are a tried and true way of running applications. I can not go about installing and removing Bootcamp every time I need to run beta-software. One side of Adobe says "Sure, everything is OK with VM's" and the other side says "No, we don't support it". And apparently no-one cares enough to spend a little time to look into it. In network terms, there is apparently no "route to host".

Majorly annoyed at the moment. This has taken up entirely too much time allready.

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Community Beginner ,
Sep 16, 2013 Sep 16, 2013

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Thank You for at least testing this.

I agree this does not make since. I have have Adobe CC for almost 1 year... For the first 7 months, i have alwasy ran Dreamweaver on my Parallels machine because i do a lot of Sharepoint work. I know its been working because i use it for my job and its been working fine.

A few months ago I installed the new OSX Mavericks when DP1 came out and had to re-install things. On DP1, I installed parallels and then Adobe CC and dreamweaver worked fine...Then around DP3 or 4, Paralles had an issue so i also reinstalled it, Since i only use my VM for testing and stuff, i can always wipe it and start over...so I did. Since then, when i install Adove CC, nothign shows on the "Apps" tab

Then of course now they say "We dont support it"...

Kinda funny how it worked fine for the first 7 months

Please post any findings you may have as i have exausted all my things for trying...

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New Here ,
Sep 17, 2013 Sep 17, 2013

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Well I just went and ate my hat.

As a last resort, I went and downloaded VMWare Fusion. And... Everything runs fine there.

Didn't see that one coming. Not really a solution for us, but at least good to know.

I have doublechecked that the version of Creative Cloud installer is the same on both machines. [1.1.2.232]

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New Here ,
Sep 17, 2013 Sep 17, 2013

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Ladies and gentlemen, we have a workarround...

Parallels 8 has a "convert from VM-ware Fusion" option, I noticed it when I was cleaning up my Virtual Machine list in Parallels and saw the Fusion VM. I decided "why not", ran it and PRESTO, the converted image works fine in Parallels! I have just installed InDesign CC updates.

I haven't verified the settings, for now I am just happy that I have a workarround.

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New Here ,
Sep 17, 2013 Sep 17, 2013

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As a final test, I mirrored the Parallels settings EXACTLY between my working VM that I got from transferring from VMware Fusion > Parallels and a stock install of Windows 7 on Parallels. This does not solve the problem, so as far as I can see, it is not a VM settings issue. There really is something in the combination Parallels 8/CCM that is causins this issue.

For now I have a workarround that will allow me to create some base installs that I can then copy as needed. We also reported this issue with Parallels and they are investigating.

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Adobe Employee ,
Sep 17, 2013 Sep 17, 2013

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Hi,

We currently do not recommend using CC apps in a streamed virtualized environment. Each time an end user is presented with a streamed virtualized instance, from our perspective it looks like a new machine. What this means is that a user may be able to login, active and use that app for that instance but if the user closes that instance and comes back and logs into a new instance, that will count as new machine towards their activation count. After doing this more than two times, they are locked out of using the app since they have hit their activation limit. We are looking at ways of overcoming this limitation but don't have  a date on when we will be able to support it.

Adobe general virtualization document for supported boundries: http://helpx.adobe.com/creative-suite/kb/technical-support-boundaries-virtualized-or.html


Regards,

Romit Sinha

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Explorer ,
Sep 17, 2013 Sep 17, 2013

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I have two Creative Cloud memberships; I've bought the second membership specifically to be able to use Windows on my Mac in a virtual machine. This is my first experience with virtual machines, so I want to make sure I understand what you mean by an "instance" of a virtual machine.

If I manage by some miracle to get it set up to allow me to successfully install CC, can I not use CC, close down the machine, turn off my computer, come back the next day, boot my Mac, awaken the virtual Windows install, and launch InDesign on the virtual PC without it being seen as a new activation? Is it not the same "reality"?

If I found that I had to wipe out the VM, of course I would deactivate the CC install first.

I know that in the past I've seen Adobe employees using VMWare to keep beta software separate from the host OS, but that was in the days of Creative Suite, before CC. Surely this is still possible.

I realize this is an odd request, based on my desire to use Mac software/hardware to do screen capture of Windows applications. But obviously I'm not alone in this, and it looks like MacLesNL has made it work.

I just want some clarification on what you think will happen when I log out and log back in to the virtual PC environment -- is that going to be seen as a new machine? That doesn't seem logical...

Thanks for any input you can provide.

--Claudia

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Adobe Employee ,
Sep 17, 2013 Sep 17, 2013

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Hi Claudia McCue,

The activation is linked with the machine Id. In a virtual enviroment the machine Id changes with the machines restart which breaks the activation count and user is asked to sign in again as he logs back.

Regards,

Romit Sinha

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Explorer ,
Sep 17, 2013 Sep 17, 2013

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Is Boot Camp not a virtual machine?

I know that you can launch it, quit, reboot, relaunch, and there's no new activation required: it's seen as a standalone "machine" with its own persistent identity. I know a number of people who are running CC under Boot Camp.

Yes, it takes two activations--one for the Mac when they boot into Mac OS, and one for the PC, when they boot into Boot Camp. But the activations are persistent because the Boot Camp "reality" is persistent.

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New Here ,
Sep 17, 2013 Sep 17, 2013

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Goodmorning!

Romsinha, I understand your point, but unfortunately there is some misinformation in there.

  1. Yes, it is important to fully realise that even though Parallels and VMware Fusion create virtual PC hardware without the need of a physical computer, installing CCM on a Virtual machine is counted as one of your two activations.
  2. Rebooting a virtual machine does NOT make any changes to hardware ID's that cause you to have to reactivate after every reboot. Trust me, we have been doing this for years.
  3. Creating a virtual machine from a BOOTCAMP partition can cause the issue stated under number 2. But that is not needed in this case.
  4. Adobe allready has an excellent mechanism in place for dealing with activation issues. When you have reached the maximum number of activations, the Creative Cloud Application gives you the option of deactivating everything and starting fresh. I LOVE that, and have had to use it a couple of times during my tests.

Claudia:

  1. Bootcamp is NOT a virtual machine, it is a complete separate partition on your Mac. But Parallels and VMWare Fusion allow you to point to an existing Bootcamp partition and create a sort of hyrid solution. I don't much like that solution though.
  2. Why stick with Parallels? Because I and most of my colleagues are payed Parallels users...
  3. In your case, if you haven't purchased any virtualisation solution, the easiest road to travel at this point is to go with VMware Fusion!

In this particular case, it would seem more of a Parallels issue, and not so much Adobe. It is a strange one, and I have heard that the Parallels team is looking into it. No word on a solution for the long run, but they are taking it seriously, apparently.

Hope that clarifies some stuff!

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