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Adobe Creative Cloud subscription suspension

New Here ,
Apr 16, 2020

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Hello,

Because of the Coronavirus situation, I have been furloughed for at least 1 month and need to suspend my Adobe Creative Cloud subscription. Is it possible please?

Thanks

Soizic

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Adobe Creative Cloud subscription suspension

New Here ,
Apr 16, 2020

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Hello,

Because of the Coronavirus situation, I have been furloughed for at least 1 month and need to suspend my Adobe Creative Cloud subscription. Is it possible please?

Thanks

Soizic

Views

72

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Most Valuable Participant ,
Apr 16, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

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Adobe Community Professional ,
Apr 16, 2020

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If you are an individual subscriber and you are having financial issues because of the pandemic, Adobe may waive subscription fees for a couple of months. This is not an official policy and seems to be handled on an individual basis. There is no guarantee that your fees will be waived. You will have to talk to customer care directly and work something out with them. You must already be a subscriber; Adobe is not going to give free or reduced-cost access to all its programs to people who are not customers.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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Adobe Community Professional ,
Apr 16, 2020

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If you purchased a month-to-month plan, you can cancel anytime without penalty.

https://www.adobe.com/legal/subscription-terms.html

 

However, if you're on an Annual plan (paid monthly), it's not possible to suspend service but you might be able to defer a payment.  Ask Adobe.

 

Log-in below and click the chat bot icon.   Type AGENT followed by enter key.

https://helpx.adobe.com/support.html

 

Nancy O'Shea, ACP
Alt-Web.com

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