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Adobe Creative Cloud won't install or update

New Here ,
Mar 19, 2020

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I've received no error code, no download failed or anything, the updates and installation just won't start. I was trying to install Adobe Animate, but the installation was stuck at 0% and won't move, so I tried to update some other apps but still, nothing works. I previously had some problem with loading my app page on the creative cloud (had to relaunch) and eventually solved it by reinstalling, the installation just won't start. Is there any way to fix this?

My internet connection is fine, and I'm using a college email to log in, so I have access to the apps.

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Creative Cloud, Installation

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Adobe Creative Cloud won't install or update

New Here ,
Mar 19, 2020

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I've received no error code, no download failed or anything, the updates and installation just won't start. I was trying to install Adobe Animate, but the installation was stuck at 0% and won't move, so I tried to update some other apps but still, nothing works. I previously had some problem with loading my app page on the creative cloud (had to relaunch) and eventually solved it by reinstalling, the installation just won't start. Is there any way to fix this?

My internet connection is fine, and I'm using a college email to log in, so I have access to the apps.

TOPICS
Creative Cloud, Installation

Views

124

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Mar 19, 2020 0
New Here ,
Mar 19, 2020

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did you get this resolved? I have the same issue.

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Mar 19, 2020 0
Peru Bob LATEST
Adobe Community Professional ,
Mar 19, 2020

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See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?pa...

I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

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Mar 19, 2020 0