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Adobe Creative Cloud won't let me sign in

Community Beginner ,
Apr 13, 2018

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I know the password is correct because I signed in on my web browser but when I use the app to open PS it says "you have been signed out, unable to authenticate blah blah blah"

I know you probably have to reinstall it but when I try doing this it says I have to unistall my adobe programs first, and to do this I need to sign in!!!! I literally can't access anything.

Please help. I'm paying money to not even be able to use this bs

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Adobe Creative Cloud won't let me sign in

Community Beginner ,
Apr 13, 2018

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I know the password is correct because I signed in on my web browser but when I use the app to open PS it says "you have been signed out, unable to authenticate blah blah blah"

I know you probably have to reinstall it but when I try doing this it says I have to unistall my adobe programs first, and to do this I need to sign in!!!! I literally can't access anything.

Please help. I'm paying money to not even be able to use this bs

TOPICS
Creative Cloud

Views

7.5K

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Apr 13, 2018 0
Most Valuable Participant ,
Apr 13, 2018

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Apr 13, 2018 1
Explorer ,
Nov 15, 2018

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This just shouldn't happen, Adobe.  Update CC and lose access?  It doesn't make sense.  And, it doesn't make sense to have to jump through all of those hoops to get back in.  I went to my laptop and logged in there.  That was the only way to make CC accessible to logging in on my desktop.  Ridiculous.

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Nov 15, 2018 0
New Here ,
Feb 10, 2020

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It says I'm unauthorized to look at the forums. I've been having the same problem and need it to be fixed.

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Feb 10, 2020 0
New Here ,
Apr 10, 2020

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Same exact issue. It started in February. Paying money and they cant fix the issue 

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Apr 10, 2020 0
Most Valuable Participant ,
Apr 10, 2020

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What is your actual message (the original post was a bit full of blahblah stuff to know exactly what they meant)?

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Apr 10, 2020 0