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Adobe [Creative Cloud] won't run on my Mac

New Here ,
Mar 05, 2020

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Hi,

 

I can't get any of my Adobe suite to run on my iMac - which is running MacOSCatalina 10.15.3.

All the apps are on the latest update and I've tried opening them while re-setting the preferances.

 

In desperate need of help with this problem as can't get any work done!

 

Any tips or suggestions would be gratefully received. 

 

 

[Subject changed by moderator to say "Creative Cloud" instead of "Suite" as clarified in later post.]

 

Cheers

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Adobe [Creative Cloud] won't run on my Mac

New Here ,
Mar 05, 2020

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Hi,

 

I can't get any of my Adobe suite to run on my iMac - which is running MacOSCatalina 10.15.3.

All the apps are on the latest update and I've tried opening them while re-setting the preferances.

 

In desperate need of help with this problem as can't get any work done!

 

Any tips or suggestions would be gratefully received. 

 

 

[Subject changed by moderator to say "Creative Cloud" instead of "Suite" as clarified in later post.]

 

Cheers

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Mar 05, 2020 0
Adobe Community Professional ,
Mar 15, 2020

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kerinnej82, Hello.
Creative Suite is an old product and will no longer work due to a change in the specifications of MacOS 10.15 (due to the end of 32-bit support).

There are so many editions of CC products that do not work.
Confirmed to work on MacOS 10.15 in 2019 and 2020.

If you want to use Creative Suite by all means, you need to lower the OS version, but it is not recommended to continue using unsupported products, so we recommend that you take this opportunity to migrate to CC products.


TkfY(ACP),JAPAN

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Mar 15, 2020 1
New Here ,
Mar 15, 2020

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I am actually running Creative Cloud (used the wrong heading in the title) and all the apps, like photoshop, indesign and premiere are running the latest versions.

 

But I'm still having the same problem. 

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Mar 15, 2020 0
Most Valuable Participant ,
Mar 16, 2020

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Please tell us the exact, specific app versions, not “latest” please. Details matter and updates sometimes fail. And please give full details of the problem including all error messages in full. 

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Mar 16, 2020 1
jane-e LATEST
Adobe Community Professional ,
Mar 16, 2020

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Hi

Here is the Help page for system requirements. Click the link for an application you are trying to install and lets start there.

https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Jane

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Mar 16, 2020 1