I had the Adobe Creative Suite 5.5 design premium through Techsoup.org on my computer and had to reinstall windows. Now I cannot find the link on Adobe to reinstall my files. I have tried to find the download links everywhere but everything refers to the Creative Cloud. How can I get my programs back?
NOTE - CS3 and earlier are COMPLETELY gone from the Adobe file server . The process below USED to work (until April 14) if you bought a download direct from Adobe... an employee is trying to find out why this process no longer works, so IF you bought a download direct from Adobe, check back every day to see if the process starts working again . For CS6 back to CS4 you may download ONLY if you bought direct from Adobe via download -Log-in to your account and click this link https://account.adobe.com/products --click Order history on the left and then the link to your order that will show on the right --and finally click the link "Downloads and serial numbers" that will appear --as always, write the serial number in a text file AND copy that text file and the ---download file(s) to an external drive (or two) to be sure you have what you need -if you did not buy direct from Adobe via download you must find your original install --if you have an Education or volume license you MUST use your original media --the link for an Education or volume license download is not available at all -if you bought a disc and don't have a drive you will need to buy an external USB drive -if you bought a download from a 3rd party vendor you will need to contact that vendor
If you purchased from a vendor other than Adobe, you will have to talk to the vendor.
Beware of scammers who may try to contact you directly claiming to have installable versions of a Creative Suite. There is no legal method to buy those programs and you will be out money and possibly infected with ransomware or malware if you buy from them.
Many of these scammers have the word ADOBE as part of their user names, and they also often have an email address of that includes "adobecares" or use the domain outlook.com. If someone does contact you, use the Report button so their accounts can be deactivated.