ADOBE CUSTOMER SERVICE IS A FARCE

New Here ,
Nov 27, 2020

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12 times I have contacted Adobe customer service. 3 months in and no solution. The case has been closed 2 times already without notice or a solution. Escalation has no effect. The 1st tier help desk has no clue, no knowledge whatsoever. The second tier is even worse. Besides not knowing how to solve a problem, they don't call back, don't keep appointments and close cases just because they want to get it off their plate. And every time you want to start the case back up, you need to go through the 1st tier kindergarten-service. No direct line to the second tier helpdesk. Adobe's customer service is probably the worst ... ever.. especially since the software is bloody expensive too. 

 

ADOBE.. SHAME ON YOU!

 

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ADOBE CUSTOMER SERVICE IS A FARCE

New Here ,
Nov 27, 2020

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12 times I have contacted Adobe customer service. 3 months in and no solution. The case has been closed 2 times already without notice or a solution. Escalation has no effect. The 1st tier help desk has no clue, no knowledge whatsoever. The second tier is even worse. Besides not knowing how to solve a problem, they don't call back, don't keep appointments and close cases just because they want to get it off their plate. And every time you want to start the case back up, you need to go through the 1st tier kindergarten-service. No direct line to the second tier helpdesk. Adobe's customer service is probably the worst ... ever.. especially since the software is bloody expensive too. 

 

ADOBE.. SHAME ON YOU!

 

TOPICS
Creative Cloud

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40

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Nov 27, 2020 0
Adobe Employee ,
Nov 30, 2020

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Igorpoint, I am sorry you continue to encounter problems using your Creative Cloud All apps membership.  I am showing that case ADB-16367106-X8D5 and ADB-15223261-H6Z9 were closed due to lack of response.  

 

If you are still encountering problems with the sync process, then please begin a chat session at https://helpx.adobe.com/contact.html.  

 

I would also recommend bookmarking https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html which discusses how you can provide any needed updates to your escalated support cases. This will help prevent any future cases from being closed due to lack of response.

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