12 times I have contacted Adobe customer service. 3 months in and no solution. The case has been closed 2 times already without notice or a solution. Escalation has no effect. The 1st tier help desk has no clue, no knowledge whatsoever. The second tier is even worse. Besides not knowing how to solve a problem, they don't call back, don't keep appointments and close cases just because they want to get it off their plate. And every time you want to start the case back up, you need to go through the 1st tier kindergarten-service. No direct line to the second tier helpdesk. Adobe's customer service is probably the worst ... ever.. especially since the software is bloody expensive too.
Igorpoint, I am sorry you continue to encounter problems using your Creative Cloud All apps membership. I am showing that case ADB-16367106-X8D5 and ADB-15223261-H6Z9 were closed due to lack of response.