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Adobe Illustrator won't download on my Mac.

Community Beginner ,
Mar 03, 2020

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Hello, I purchased Adobe Illustrator for Mac on Sun. March 1. For the past two days I have tried downloading it many times. It will load to somewhere around 10% then stop. It says remaining time is around 160 minutes. I have let it run, but I still won't load. It freezes around 10%. I have High Sierra OS and plenty of space on my computer. I even turned off my firewall. I have tried Safari and Firefox both. If anyone can help, it would be appreciated. I need this program to do work. Thanks for your time.

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Adobe Illustrator won't download on my Mac.

Community Beginner ,
Mar 03, 2020

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Hello, I purchased Adobe Illustrator for Mac on Sun. March 1. For the past two days I have tried downloading it many times. It will load to somewhere around 10% then stop. It says remaining time is around 160 minutes. I have let it run, but I still won't load. It freezes around 10%. I have High Sierra OS and plenty of space on my computer. I even turned off my firewall. I have tried Safari and Firefox both. If anyone can help, it would be appreciated. I need this program to do work. Thanks for your time.

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Installation

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711

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Mar 03, 2020 1
Adobe Community Professional ,
Mar 03, 2020

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Where did you purchase Illustrator? Directly from Adobe?

All Adobe programs are only available as a subscription. Did you buy a subscription?

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Mar 03, 2020 2
Community Beginner ,
Mar 04, 2020

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Hello, I purchase AI directlly from Adobe. I have two Mac computers in my home. I tried on the 2nd computer and it downloaded very easilly within 5 mintues. I think I might have a memory problem with my 1st computer. I might need more memory, but thanks for all of your help and answers. I will persure the memory issue and see if this helps.

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Mar 04, 2020 0
Adobe Community Professional ,
Mar 03, 2020

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Mar 03, 2020 2
Community Beginner ,
Mar 04, 2020

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Thanks for the help. I was able to download on another Mac in my home. No problems, easy. I think I have a lack of memory on my first computer. I will look into this and see. Thanks for everyone's advice and help. I appreicate it.

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Mar 04, 2020 0
Adobe Community Professional ,
Mar 03, 2020

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1. Confirm that your computer meets or exceeds the minimum system requirements to run the latest version of Creative Cloud desktop app and Illustrator + all other apps & services you intend to use.

https://helpx.adobe.com/creative-cloud/system-requirements.html

 

2. Downloading & installing is a 3 step process.  Some apps, particularly anti-virus, can conflict with that process. See links below. 

 

-- Creative Cloud Installation Hangs.

https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html

 

-- Troubleshoot installation with log files

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Mar 03, 2020 1
Community Beginner ,
Mar 04, 2020

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Hello, Thanks for your time and help. I have another Mac in my home and tried to download Illustrator. It downloaded within 5 minutes with no problems at all. I think I have a lack of memory in my first computer so I will try that avenue. I appreicate your time and answers and quick responses. Thanks again.

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Mar 04, 2020 0
Engaged ,
Mar 04, 2020

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Have you checked the internet connection by downloading a different file over the internet?

Did you try a download manager to download the file instead of downloading it using a browser?

Browsers are ineffective for downloading large files over the internet.

So try using a download manager.

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Mar 04, 2020 0
Adobe Community Professional ,
Mar 04, 2020

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The OP is not using a Browser to download Adobe software. He is doing it through the CC DTA. So no download manager would help.

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Mar 04, 2020 1