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Adobe is placing needless hardship on people in developing countries and rural areas.

Contributor ,
Jan 01, 2020

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People in developing countries and rural areas typically have slow and/or metered Internet connections. Adobe's update software does not work on slow connections and attempting to use it wastes gigabytes of bandwidth as well because when it drops the connection, which it invariably does, it deletes all the data that it has downloaded and starts over from scratch on the next attempt. People in these situations are thus required to spend extra time and money to even attempt to get any updates with no guarantee that they ever will. The ability to resume downloads would likely solve this issue. How can Adobe be convinced to implement this trivial feature?

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Adobe is placing needless hardship on people in developing countries and rural areas.

Contributor ,
Jan 01, 2020

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People in developing countries and rural areas typically have slow and/or metered Internet connections. Adobe's update software does not work on slow connections and attempting to use it wastes gigabytes of bandwidth as well because when it drops the connection, which it invariably does, it deletes all the data that it has downloaded and starts over from scratch on the next attempt. People in these situations are thus required to spend extra time and money to even attempt to get any updates with no guarantee that they ever will. The ability to resume downloads would likely solve this issue. How can Adobe be convinced to implement this trivial feature?

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Creative Cloud, Installation

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Adobe Community Professional ,
Jan 01, 2020

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Contributor ,
Jan 01, 2020

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Unfortunately the CC App, which is what does the updating, isn't an option on that page.

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Adobe Community Professional ,
Jan 01, 2020

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yes, it is.

 

Screenshot - 1_1_2020 , 9_47_52 AM.png

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Contributor ,
Jan 01, 2020

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Oh, thank you. Somehow I missed that three times in a row lol

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Adobe Community Professional ,
Jan 01, 2020

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you're welcome 

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Contributor ,
Jan 01, 2020

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I think it's funny that the correct answer is "go make a wish." lol

 

I agree that it is the correct answer tho.

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Adobe Community Professional ,
Jan 01, 2020

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most wishes/requests benefit so few or are so difficult to implement they're unlikely to be addressed.

 

but requesting a download manager be intergrated into the cc app so downloads can be resumed without needing to restart is pretty reasonable, seems very doable and (i would think) has broad appeal.

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Contributor ,
Jul 09, 2020

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I just wanted to report that this seems to have been fixed recently. I'm not sure exactly when, perhaps in the big overhaul not too long ago, but downloads are now able to complete even once my data has been throttled to 3G. I complained about it enough, I felt like I should come say "thank you" now that it's working. So thank you, Adobe! 🙂

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Most Valuable Participant ,
Jan 01, 2020

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Direct Download Links for Creative Cloud https://prodesigntools.com/tag/ddl may help

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Contributor ,
Jan 01, 2020

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Unfortunately you can't get any updates via the Pro Design Tools site. It's only base versions. It will actually downgrade your installation if you try to use them.

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