Adobe keeps signing out my Creative 6 Suite (NOT the Cloud version; I have the stand-alone verstion)

Nov 22, 2020

Copy link to clipboard

Copied

I have Creative Suite 6 -- the great, old version that's located on my computer, not in the Cloud.

My motherboard died a couple of weeks ago, and when I had it replaced Adobe began to act wonky. I had to re-enter my serial number sign-in information to open up anything in CS6. This happens every time I turn my computer on. Help! Why won't my sing-in "hold?" Is there a way to stop having to sign in every time I open up anything in CS 6?

Any help will be GREATLY appreciated!!

TOPICS
Activation

Views

41

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Adobe keeps signing out my Creative 6 Suite (NOT the Cloud version; I have the stand-alone verstion)

Nov 22, 2020

Copy link to clipboard

Copied

I have Creative Suite 6 -- the great, old version that's located on my computer, not in the Cloud.

My motherboard died a couple of weeks ago, and when I had it replaced Adobe began to act wonky. I had to re-enter my serial number sign-in information to open up anything in CS6. This happens every time I turn my computer on. Help! Why won't my sing-in "hold?" Is there a way to stop having to sign in every time I open up anything in CS 6?

Any help will be GREATLY appreciated!!

TOPICS
Activation

Views

42

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 22, 2020 0
Adobe Community Professional ,
Nov 22, 2020

Copy link to clipboard

Copied

Do you get a error message? 

 

Is it possible that you have reached the limit of two activations? In this case you have to contact the Adobe support. Only the support can reset the actvations.

 

Another try is to run CS6 as an Adminitrator when you activate the product.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 22, 2020 1
Nov 22, 2020

Copy link to clipboard

Copied

That is entirely possible. I hadn't thought of that. There's no error message, though, just a panel asking me to sign in. I put in the number every time, and every time it works. I just hate having to do it every time. Thanks so much for your input.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 22, 2020 0
Most Valuable Participant ,
Nov 22, 2020

Copy link to clipboard

Copied

I will GUESS Windows, since I don't know anything about MB replacement in Mac

 

So... did you use the EXACT same brand/model motherboard?

Did Windows have to be re-authorized due to new hardware?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 22, 2020 1
Adobe Community Professional ,
Nov 23, 2020

Copy link to clipboard

Copied

Have you tried to do the activation as an Administrator?

 

If this doesn't help we need more informations about your environment.

Which operating system do you use?

Do you have reinstall OS and applications after you have change the mainboard? 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 23, 2020 1
Most Valuable Participant ,
Nov 23, 2020

Copy link to clipboard

Copied

Also. Do you have any CC app? Or Acrobat Pro DC? Or did you install or run the trial of any of these things at any time? If so, they take over CS6 licensing. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 23, 2020 0