Adobe Lightroom 6 : comment se déconnecter d'un ordinateur que je n'ai plus ?

New Here ,
Dec 25, 2020 Dec 25, 2020

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Bonjour à toutes et tous.

 

J'utilise Lightroom 6 (CD acheté avec licence) sur mon Imac de bureau + sur mon macbook.

Je viens de récupérer mon Mac Book de réparation (changement de carte mère) et viens donc de réinstaller Lightroom 6 sur celui-ci.

 

En lancant l'application, Adobe m'indique que le logiciel est déjà installé sur deux ordinateurs, et que je ne peux pas l'utiliser sur mon MacBook. Je suis coincé car sur la version 6, il est impossible de désactiver à distance un compte. (J'ai tout de même 30 jours pour trouver une solution)

 

Merci d'avance pour votre aide.

J'ai également lu qu'un chat en ligne existait, que je tenterai la semaine prochaine.

 

Bonne soirée,

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Adobe Community Professional ,
Dec 25, 2020 Dec 25, 2020

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Go to Adobe Customer Service and only ask to have your activations reset:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...Chat and Agent.png

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Adobe Community Professional ,
Dec 25, 2020 Dec 25, 2020

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When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience
Click here https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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