Adobe logging out and closing my applications

New Here ,
Jan 14, 2021

Copy link to clipboard

Copied

My adobe account keeps signing out, which results in the application that I have open closing - thankfully it always asks me if I want to save my work, but it’s not ideal when I'm in the middle of something for a client. It was only happening once every so often, but now it seems to be happening every couple of hours. I've tried uninstalling and reinstalling, and tried a number of different other things to try and stop this, but nothing seems to work. Does anyone have a similar problem and no of any way to resolve this? I know when it's going to do it as well because my whole computer slows to a grinding halt.

 

Any help would be much appreciated!

 

Thanks

TOPICS
Creative Cloud

Views

40

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jan 14, 2021

Copy link to clipboard

Copied

Upgrade to the latest version of CC Desktop App.

Also see link below for more tips:

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Danevlike AUTHOR LATEST
New Here ,
Jan 14, 2021

Copy link to clipboard

Copied

Thanks for the reply. Both the Adobe CC app and all its applications are fully up-to-date, so unfortunately that's not the issue. I've already uninstalled and installed, as per the link you supplied. It could be an issue with the retrieving  and storing license information - so I guess I'll try that. Thanks.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more