Adobe Login stuck in a loop

Community Beginner ,
Jun 13, 2021 Jun 13, 2021

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Earlier today I got an e-mail giving me a security code. I never asked for one so I immediately switched passwords, activated authentication, added secondary e-mail address etc.

Now opening up Photoshop it got stuck in a login loop. It opens up the login window, loads it, closes the login window and then opens it up and does it all over again forever.

I shut down PS and all CC related stuff and opened just the Creative Cloud app. It got stuck in a loop too saying "loading creative cloud" for minutes.

 

I used the Creative Cloud Cleaner Tool to uninstall all CC stuff, but now trying to reinstall it tells me to login in the installer. I log in, it loads for a while and says it can't connect to the Adobe servers. I deactivate my antivirus and firewall as prompted and then try again but nothing happens.

 

I tried looking around Adobe guides seen here: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

1-1. I could see the 2 adobe logos

1-2. The CC and CS6-link gave me a "400 Request Header or Cookie Too Large" - Deleting adobe cookies from chrome and re-logging in fixed this in chrome, not on the installer.

2. My hosts file was clean

3. I tested and can access secure sites, such as this forum right now.

4. My CurrentUser has NO certificates whatsoever. Using the certmgr search I've got 12 GlobalSign-certificates in other locations though.

 

Any help appreciated. I just bought a yearly photography license for $150 under a week ago and so far the software worked flawlessly. Thank you!

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Activation, Creative Cloud, Installation

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Adobe Community Professional ,
Jun 14, 2021 Jun 14, 2021

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https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html 

 

if that fails, first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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