Adobe Media Encoder not installed in spite having access to Premiere Pro.

New Here ,
Nov 17, 2020 Nov 17, 2020

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Good afternoon Everyone,

 

Upon installation of creative cloud, the access to all apps is denied and therefore to Adobe Media Encoder.

Any assistance is welcome

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correct answers 1 Correct Answer

Adobe Community Professional , Nov 17, 2020 Nov 17, 2020
first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:Win: Ctrl + Alt + RMac: Cmd + Opt + Rif that fails, try to repairhttps://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.htmlif that fails go ahead and uninstall/reinstall per the above linkif that fails, do a clean cc install following each applicable step:uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html...

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Adobe Community Professional ,
Nov 17, 2020 Nov 17, 2020

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check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

then sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

then install your premiere pro and ame

 

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New Here ,
Nov 17, 2020 Nov 17, 2020

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Unfortunately these tips did not work.

I should describe the problem in more detail: the Creative Cloud application and Premiere Pro 2020 are installed and work for the "non-admin user".

Running the Creative Cloud application (in admin mode) to get access to the other apps does crash the file (two choices: Exit or Repair... repairing doesn't work).


Access and download via web browser is possible without problems.

A sole installation (as admin) of the AME leads to the CC app and there also to nothing.

 

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Adobe Community Professional ,
Nov 17, 2020 Nov 17, 2020

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first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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New Here ,
Nov 19, 2020 Nov 19, 2020

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A complete reinstallation of all programs solved the problem. 

 

Thanks!

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