Adobe Photoshop Bug?

New Here ,
Aug 18, 2020

Copy link to clipboard

Copied

 I recently purchased the Adobe Photography Plan and now everytime I start up Photoshop there will be a random popop on my screen which blocks me from doing anything with the application, I tried closing the popup but it closes the entire application and I even tried resetting my preferences. Does anyone know a solution to this?

TOPICS
Installation, New user

Views

81

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

1 Correct Answer

Adobe Community Professional , Aug 21, 2020
Nancy OShea Adobe Community Professional , Aug 21, 2020
1. Open CC Desktop App.2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."3. Click on your Avatar (top right image).4. Sign-out of Creative Cloud.5. Close all apps.6. Restart your computer.7. Open CC Desktop app.8. Click your Avatar.9. Sign-in with your paid ID and password.  

Likes

Translate

Translate
Jump to answer Jump to answer
Adobe Community Professional ,
Aug 21, 2020

Copy link to clipboard

Copied

Looks like the login screen... Does the loading ring spin endlessly?
Try signing out of the 'Creative Cloud Desktop App' and signing in again - does that help?

Also, see this page: https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 21, 2020

Copy link to clipboard

Copied

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more