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Adobe Photoshop Bug?

New Here ,
Aug 18, 2020

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 I recently purchased the Adobe Photography Plan and now everytime I start up Photoshop there will be a random popop on my screen which blocks me from doing anything with the application, I tried closing the popup but it closes the entire application and I even tried resetting my preferences. Does anyone know a solution to this?

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

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Adobe Photoshop Bug?

New Here ,
Aug 18, 2020

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 I recently purchased the Adobe Photography Plan and now everytime I start up Photoshop there will be a random popop on my screen which blocks me from doing anything with the application, I tried closing the popup but it closes the entire application and I even tried resetting my preferences. Does anyone know a solution to this?

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

TOPICS
Installation, New user

Views

50

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Aug 18, 2020 0
Adobe Community Professional ,
Aug 21, 2020

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Looks like the login screen... Does the loading ring spin endlessly?
Try signing out of the 'Creative Cloud Desktop App' and signing in again - does that help?

Also, see this page: https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html


Best Regards, Maurice

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Aug 21, 2020 1
Adobe Community Professional ,
Aug 21, 2020

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1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea, ACP
Alt-Web.com

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Aug 21, 2020 1