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Adobe Portfolio [Custom Domain Name] Issue

Community Beginner ,
May 02, 2020 May 02, 2020

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I removed my Adobe Portfolio site from my domain and now when I try to go to my domain, it takes me to a portfolio error page. How do I totally unlink/remove the portfolio page from my existing domain? 
When I go into my Portfolio account the site isn't there so I can go in and verify it is unlinked.

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Community Expert ,
May 02, 2020 May 02, 2020

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Adobe Employee ,
May 11, 2020 May 11, 2020

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Thanks for posting these. Much appreciated. 🙂

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Community Expert ,
May 02, 2020 May 02, 2020

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Log-in to your domain name provider's website and change the DNS records to point to your new server's IP address.   It takes 24-48 hours for changes to populate worldwide.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
May 10, 2020 May 10, 2020

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My DNS points to the GoDaddy servers. Still going to the broken Portfolio page. 

Still not sure what's wrong.

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Community Expert ,
May 10, 2020 May 10, 2020

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Did you by any chance redirect GoDaddy to Portfolio?

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
May 11, 2020 May 11, 2020

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The only thing I did was setup Portfolio to use my domain for a school
project. Once that project was completed, I deleted my portfolio and was
expecting my domain to reset. It had not (its been 3 weeks)

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Community Expert ,
May 11, 2020 May 11, 2020

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Bands030201,

What is your domain name?

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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LEGEND ,
May 11, 2020 May 11, 2020

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Deleting the portfolio will not undo the DNS changes you made. (That would be impossible for Adobe to do!)

You must undo the changes you made to point DNS to Portfolio.  This is done by logging into your DNS (domain name) supplier. If you are stuck, contact support for the domain name. 

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