Adobe Portfolio - Live Update button missing

New Here ,
Apr 18, 2020 Apr 18, 2020

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Hello, My live update button is missing on my adobe portfolio so it won't allow me to make changes, how do I make it come back?

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Adobe Community Professional ,
Apr 18, 2020 Apr 18, 2020

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Adobe Community Professional ,
Apr 25, 2020 Apr 25, 2020

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Hello Louisek,

Sorry for the late reply. 

 

Do you have a paid Creative cloud plan?

Please log-in to your account below to confirm your plan is active and payment details are up to date.
https://account.adobe.com/plans

Log-in to Portfolio below.  Trying using a different web device that supports cookies and does not have script blocking add-ons.  Also try decreasing zoom level -- on a desktop Ctrl/Cmd +  - (minus).  Repeat as needed.

https://portfolio.adobe.com/

 

Post back if you still need help.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 01, 2020 Oct 01, 2020

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Hi,

I have the same issue as Louise and I have checked that my plan is up to date as well as tried the zoom in/out solution. It did not resolve the issue. Could someone please let me know if there's another solution?

 

Thanks!

 

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Adobe Community Professional ,
Oct 02, 2020 Oct 02, 2020

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Try using a different device.  Portfolio's editing portal is designed to work with the latest desktop browsers: 

  • Firefox (PC & Mac),
  • Chrome (PC & Mac),
  • MS Edge (PC only),
  • Safari (Mac only).

https://help.myportfolio.com/hc/en-us/articles/360038045914-Supported-Browsers-and-Devices

 

If you continue to have trouble, please submit a ticket to Portfolio Support

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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