Adobe Portfolio problem with photo upload

New Here ,
Jan 14, 2020 Jan 14, 2020

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Hi, suddenly I can't upload or replace photos on my Portfolio, this is the warning:

Loading chunk 421 failed. (error: https://pro2-ui-assets-s3-fy.myportfolio.com/711825a/a41374ffa06c21e2ad05.js)

What's wrong? 😕
Thanks!

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CC FAQ, Creative Cloud

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correct answers 1 Correct Answer

New Here , Jan 14, 2020 Jan 14, 2020
OK I did it! The problem was the browser, I used Firefox, with Chrome I have no more problems uploading.

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New Here ,
Jan 14, 2020 Jan 14, 2020

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OK I did it! The problem was the browser, I used Firefox, with Chrome I have no more problems uploading.

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Adobe Community Professional ,
Jan 18, 2020 Jan 18, 2020

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Turn off script blockers in Firefox.  The Portfolio editor relies heavily on JavaScript.  If your browser blocks scripts, you can't do much. 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 28, 2020 May 28, 2020

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I'm having a problem with my adobe portfolio. Anytime I upload new content it temporarily saves it but when I open the portfolio again the content is gone. It is also not allowing me to edit my photo grid. It doesn't let me upload more than 3 photos or add any other features to the pages. I don't get any error messages and I'm using Chrome. I have just tried to upload the photos again, updated my live site but when i went to view my live site, the content disappeared. 

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Adobe Community Professional ,
May 28, 2020 May 28, 2020

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This could be a browser caching issue.  Check your online site with a different browser. 

 

Failing that, please submit a help request directly to the Portfolio support team.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jul 31, 2020 Jul 31, 2020

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Hey, for me adobe portfolio will only upload gifs and won't let me upload any JPEG's, do you know why this is happening?

 

thanks

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Most Valuable Participant ,
Jul 31, 2020 Jul 31, 2020

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Adobe Community Professional ,
Jul 31, 2020 Jul 31, 2020

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Are your JPGs optimized for the web:  sRGB color mode and under 1MB for cover images?  See link below for more details.

https://help.myportfolio.com/hc/en-us/articles/360038360914-Formatting-Images

 

Use Photoshop.  File > Export > Export As...  To reduce file size, move the quality slider down. See screenshot.

image.png

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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