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Adobe reconnait 2 fois le même PC

New Here ,
Sep 01, 2020

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Bonjour,

Je travaille sur 1 Mac Book et 1 PC windows à domicile, donc 2 appareils.

A chaque fois, que j'essaie de me connecter sur mon PC, Adobe reconnait 2 fois mon PC , Adobe me dit que je suis connecté sur 3 appareils : Cet Appareil / Pauline MAC / Communication Windows64.

Sauf que mon PC domicile est bien le Communication Windows 64.

Je dois donc déconnecté à chaque fois et je dois rentrer un code reçu par téléphone pour pouvoir me connecter sur mon PC.

Des solutions ?

Merci.

TOPICS
Activation, Creative Cloud

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Adobe reconnait 2 fois le même PC

New Here ,
Sep 01, 2020

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Bonjour,

Je travaille sur 1 Mac Book et 1 PC windows à domicile, donc 2 appareils.

A chaque fois, que j'essaie de me connecter sur mon PC, Adobe reconnait 2 fois mon PC , Adobe me dit que je suis connecté sur 3 appareils : Cet Appareil / Pauline MAC / Communication Windows64.

Sauf que mon PC domicile est bien le Communication Windows 64.

Je dois donc déconnecté à chaque fois et je dois rentrer un code reçu par téléphone pour pouvoir me connecter sur mon PC.

Des solutions ?

Merci.

TOPICS
Activation, Creative Cloud

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Sep 01, 2020 0
Adobe Community Professional ,
Sep 01, 2020

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After looking to see if others have mentioned this issue in the Adobe forums, I came across the following as a solution that worked for someone else:
- Sign into Creative Clould account management in your browser and end all of your "Active Sessions" in the acocunt management  (https://account.adobe.com/sessions). Click on "End Session" next to each of the sessions.

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Sep 01, 2020 0
New Here ,
Sep 01, 2020

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Merci! Déjà essayé.

J'ai terminé toutes les sessions

Je me reconnecte 1 fois sur mon Mac Book et une fois, sur mon PC Communication.

Le lendemain,  Adobe me demande encore un SMS alors qu'il y a  2 sessions inscrites dans mon compte:

Mon PC ( Communication Windows64)   et mon MacBook (Pauline).

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Sep 01, 2020 0
Adobe Community Professional ,
Sep 01, 2020

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To confirm, this only happens when you log into the Windows computer, not when logging into the Mac?

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Sep 01, 2020 0
New Here ,
Sep 01, 2020

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oui !

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Sep 01, 2020 0
Adobe Community Professional ,
Sep 01, 2020

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To add, here is another thread I found discussing the issue that sounds like yours:
https://community.adobe.com/t5/download-install/device-activation-limit/td-p/10145263?page=1

 

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Sep 01, 2020 0
New Here ,
Sep 01, 2020

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CET APPAREIL / PAULINE on MAC / COMMUNICATION on WINDOWS64

         (1)                           (2)                                          (3)

Cet appareil = Communication !!

 

Il y a quelques jours, c'était noté :

 

Sur mon compte :

Communication on Windows 64 --------------- Terminer la session

Communication on Windows ------------------- Terminer la session

Pauline on Mac ---------------- Terminer la session

 

Un problème avec Windows et Windows 64 ?

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Sep 01, 2020 0
New Here ,
Sep 01, 2020

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Merci! 

Je vais regarder!

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Sep 01, 2020 0
Adobe Community Professional ,
Sep 01, 2020

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It does sound like a Windows issue.

I would deactivate on that device, make sure it is removed through your account management and then add it back. It sounds like you have done that.

I will continue to look to see if there are other solutions. 

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Sep 01, 2020 1
Adobe Community Professional ,
Sep 02, 2020

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Sorry I haven't been able to find anything further to address your issue. You could try speak to someone vide the Adobe support chat:
https://helpx.adobe.com/au/contact.html 

Good luck and post back if you find a solution.

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Sep 02, 2020 0