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Adobe Report Builder in Excel “a runtime error occurred during the loading of the COM Add-in”

New Here ,
Apr 08, 2020

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RescueAssist_Session_245155706_Snapshot-1.jpgRescueAssist_Session_245155706_Snapshot-2.jpgRescueAssist_Session_245155706_Snapshot-4.jpgRescueAssist_Session_245155706_Snapshot-5.jpgI have updated the Adobe Report Builder and installed the Office 365 updates. Neither of the previous steps resolved the issue. I performed a full repair for Office 365 and reinstalled Adobe Report Builder. The Adobe Builder Add-in was still not active. I reinstalled Office 365 and Adobe Report Builder then rebooted the laptop. I noticed an error message in Excel after checking the Add-in.

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Adobe Report Builder in Excel “a runtime error occurred during the loading of the COM Add-in”

New Here ,
Apr 08, 2020

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RescueAssist_Session_245155706_Snapshot-1.jpgRescueAssist_Session_245155706_Snapshot-2.jpgRescueAssist_Session_245155706_Snapshot-4.jpgRescueAssist_Session_245155706_Snapshot-5.jpgI have updated the Adobe Report Builder and installed the Office 365 updates. Neither of the previous steps resolved the issue. I performed a full repair for Office 365 and reinstalled Adobe Report Builder. The Adobe Builder Add-in was still not active. I reinstalled Office 365 and Adobe Report Builder then rebooted the laptop. I noticed an error message in Excel after checking the Add-in.

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Adobe Community Professional ,
Apr 08, 2020

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I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum.

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Peru Bob LATEST
Adobe Community Professional ,
Apr 08, 2020

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I think you need to go here instead of these forums:

https://helpx.adobe.com/support/analytics.html

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