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Adobe says that I have no plan, and yet I'm still being charged for a plan and I can't cancel it.

New Here ,
Aug 02, 2020

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In February I signed up for the student plan for the entire Adobe Creative Suite. I was set to graduate in May but due to Covid I ended up deciding to stay for another semester. I just went to go start on some projects for the upcoming semester and my Creative Cloud says that I don't have a plan, and my account online says the same thing. However, I'm still being charged $21.59 by Adobe monthly. I can't cancel this fee because on my account it says I don't have a plan. I never cancelled the plan. Plus, I have no idea how long I've been being charged for this without having access to the programs since I haven't needed to use them since May. I can't contact support about this because it says that my school has an administrator who contacts Adobe for me but we absolutely do not have one of those. I was going to keep the subscription until I was completely done with school but now I would rather just get my money back and find an alternative because the fact that I'm unable to contact anyone about this is rediculous. Is there any way I can get into contact with someone to cancel this fee being charged to me? Thank you in advance.

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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Creative Cloud

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Adobe says that I have no plan, and yet I'm still being charged for a plan and I can't cancel it.

New Here ,
Aug 02, 2020

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In February I signed up for the student plan for the entire Adobe Creative Suite. I was set to graduate in May but due to Covid I ended up deciding to stay for another semester. I just went to go start on some projects for the upcoming semester and my Creative Cloud says that I don't have a plan, and my account online says the same thing. However, I'm still being charged $21.59 by Adobe monthly. I can't cancel this fee because on my account it says I don't have a plan. I never cancelled the plan. Plus, I have no idea how long I've been being charged for this without having access to the programs since I haven't needed to use them since May. I can't contact support about this because it says that my school has an administrator who contacts Adobe for me but we absolutely do not have one of those. I was going to keep the subscription until I was completely done with school but now I would rather just get my money back and find an alternative because the fact that I'm unable to contact anyone about this is rediculous. Is there any way I can get into contact with someone to cancel this fee being charged to me? Thank you in advance.

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

TOPICS
Creative Cloud

Views

37

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 02, 2020 0
Most Valuable Participant ,
Aug 02, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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