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Adobe sends me verification codes, but they don't work

New Here ,
Mar 05, 2020

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I am trying to access my free trial of Photoshop but when it propmpts me to put in the final dgits of my phone number and then sends me a code for 2 step verification... the codes do not work! And after a few tries, it locked me out temporarily. Help?

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Adobe sends me verification codes, but they don't work

New Here ,
Mar 05, 2020

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I am trying to access my free trial of Photoshop but when it propmpts me to put in the final dgits of my phone number and then sends me a code for 2 step verification... the codes do not work! And after a few tries, it locked me out temporarily. Help?

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Adobe Community Professional ,
Mar 05, 2020

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I'm confused. You said " but when it propmpts me to put in the final dgits of my phone number".

What happens when you try to input the last digit of your phone number?

So you do get a verification code and what happens when you enter it?

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Explorer ,
Mar 07, 2020

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Hi, 

Adobe will sometimes ask for your multi-factor authentication code before your password, as an additional security measure. Once you’ve proved your identity with a multi-factor code or approval, we’ll ask for your password to finish logging you in.”

 

You have to enter your 6 digit passcode before entering your password. 

Please go through the below link and follow the steps. 

 

https://helpx.adobe.com/x-productkb/global/2-step-verification-account-security.html

 

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New Here ,
Jun 25, 2020

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I'm having the same issue, I got the code but it didn't work. I requested new ones but those didn't work either. Now I'm locked out. How long does that last?! 

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Explorer ,
Jun 25, 2020

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Hello Bdrene93

 

It will take 2-4 hours and it will activate again. This happens due to security of your account. Please login after 2-4 hours 

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