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Adobe shop Hong Kong page only available in chinese

New Here ,
Nov 24, 2019 Nov 24, 2019

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I am an english speaker living in Hong Kong. I bought adobe yearly creative plan 3 years ago, and I need to update my payment info to renew my yearly subscription. I  am prompted to go to the adobe shop page to edit my payment information. But this page is only accessible in chinese!? Why is there not an english version for Hong Kong adobe shop page? How are non chinese speakers residing in Hong Kong supposed to update their information accurately on a chinese only page? 

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correct answers 1 Correct answer

New Here , Nov 25, 2019 Nov 25, 2019

Hey!

Thank you for your reply.

I understand, but english is the official language of Hong Kong with
chinese. While in japan, english is not an official language. Also, in HK,
the native language is cantonese, and adobe uses mandarin. Regardless,
thanks for the suggestion. I used google translate on the adobe shop page,
and was able to update my information after 20 minutes (which should have
taken only 2 minutes)

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Mentor ,
Nov 25, 2019 Nov 25, 2019

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bontemi, good evening.
It seems that the native language of each region is used. Similarly in Japan, only Japanese HP is available.
There is a way to display in English as a trick. That means switching to English-speaking countries such as the US.

JP_TopJP_TopChange RegionChange RegionChange Region(United Utates)Change Region(United Utates)US_TopUS_TopAdobe Accout(English)Adobe Accout(English)

It takes a little time, but it can be displayed in English.

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New Here ,
Nov 25, 2019 Nov 25, 2019

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Hey!

Thank you for your reply.

I understand, but english is the official language of Hong Kong with
chinese. While in japan, english is not an official language. Also, in HK,
the native language is cantonese, and adobe uses mandarin. Regardless,
thanks for the suggestion. I used google translate on the adobe shop page,
and was able to update my information after 20 minutes (which should have
taken only 2 minutes)

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Translate

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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