Adobe software support guidelines

Adobe Employee ,
Jun 23, 2020

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Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

External drive is "about" $20 at Amazon

 

Since you bought on disc the download would not work for you, if it was working at all... which it is not

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Jun 23, 2020 0
214 Replies 214
New Here ,
Feb 04, 2015

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Hey guys, I got CS6 Master Collection in art school as a part of my tuition payment. They gave me a serial number and everything. I no longer have that serial number. Everything was working fine until a week ago they told me my serial number expired and now I have to join the Adobe Creative Cloud. I already have all the programs. I've been using them for 3yrs. Now they don't work. Any idea of how to access my old serial number?

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Feb 04, 2015 0
Most Valuable Participant ,
Feb 04, 2015

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>they told me my serial number expired

That means you no longer have a valid serial number and your CS6 will not work... read below

Education CS6 serial number expire after 2 years https://forums.adobe.com/thread/1564342

-and https://forums.adobe.com/thread/1570498

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Feb 04, 2015 0
New Here ,
Apr 27, 2018

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please send me Adobe CS6 master collection serial Key

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Apr 27, 2018 0
Most Valuable Participant ,
Apr 27, 2018

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You must BUY the serial number, you don't get it for free... and, since Adobe no longer sells CS6, you must have purchased it in the past to be able to install now

Lost information - see reply #1 in https://forums.adobe.com/thread/2008767

- page has links to programs to find an installed serial number in Mac or Windows

- includes link to your Adobe account to check for registered serial numbers

- when you find your serial number(s) write them down and put in a desk drawer

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Apr 27, 2018 0
New Here ,
May 22, 2015

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Hi,

I purchased the Adobe CS6 Design Standard a few years ago. My computer crashed and I need to re-download the software I purchased: InDesign CS6, Photoshop CS6, Illustrator CS6, Bridge CS6 and Acrobat. I found my serial number but can't seem to find where to download CS6 again. Can you please point me in the right direction?

Thanks,

Mike

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May 22, 2015 0
Adobe Community Professional ,
May 22, 2015

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Downloadable installation files available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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May 22, 2015 2
Community Beginner ,
Apr 16, 2020

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That site (x-produckb...) no longer hosts the cs6 packages- at least i cant find the term, i had to download my 4GB of a package from the Good Old Adobe licencing website, which still is being used for good old Adobe Acrobat 8.0 selling:

https://licensing2.adobe.com/sap(bD1lbiZjPTAwMw==)/bc/bsp/sap/zavllogin/not_licensing.htm etc. 

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Apr 16, 2020 0
New Here ,
Aug 14, 2020

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on ne peut pas télécharger il faut un compte LWS 😞

 

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Aug 14, 2020 0
LEGEND ,
May 22, 2015

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CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.


Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.

CS6: http://prodesigntools.com/adobe-cs6-direct-download-links.html

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May 22, 2015 3
New Here ,
Jan 14, 2016

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Photoshop cs2 wie bekomme ich die Seriennummer?

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Jan 14, 2016 0
Most Valuable Participant ,
Jan 14, 2016

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Jan 14, 2016 1
Adobe Community Professional ,
Jan 14, 2016

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Nur als Ergänzung hier der deutschsprachige Link: Herunterladen der Software (Acrobat 7- und CS2-Produkte) ‌und beachte "Die für den Download angegebene Seriennummer darf nur von Kunden verwendet werden, die CS2 oder Acrobat 7 rechtmäßig erworben haben und die die aktuellen Produkte weiterhin nutzen müssen."

D.h. entweder ist die Seriennummer auf Deinem Softwarepaket verzeichnet, oder Du siehst nach was Adobe darüber gespeichert hat. Dazu findest Du hier allgemeine Infos https://www.adobe.com/de/account.html und die gespeicherte(n) Seriennummer(n) stehen dort

http://helpx.adobe.com/de/x-productkb/global/find-serial-number.html.

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Jan 14, 2016 1
Community Beginner ,
Jul 16, 2016

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I tried to download CS2 w/out activation and clicked on the download for Win CS2 series, picture w/the serial number is below.  I was told this serial number is for volume license.  This I don't understand.  Any thoughts, ideas, recommendations, advice?  Thanks

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Jul 16, 2016 0
LEGEND ,
Jul 16, 2016

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Jul 16, 2016 0
Community Beginner ,
Jul 16, 2016

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Hello, thanks for your reply but I've been through the links.  When I started downloading CS2 w/out activation, I received the following error message:  Installer could not start:  MIssing or invalid personalization information or missing resources library.  When I told the techy this, he told me the serial number is for volume license.  I don't understand that.

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Jul 16, 2016 0
Most Valuable Participant ,
Jul 16, 2016

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Run the install in Win XP compatibility mode.

Mylenium

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Jul 16, 2016 0
Community Beginner ,
Jul 18, 2016

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Hello, thanks for your response.  I don't think I have XP; how do I find that out, I forgot.

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Jul 18, 2016 0
Adobe Community Professional ,
Jul 18, 2016

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You don't need XP installed. Just follow these steps:

Using Windows 7 or Vista Compatibility Mode

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Jul 18, 2016 0
Community Beginner ,
Jul 18, 2016

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Thanks for your note.  I clicked on the link but I don't know where I would find the "installation directory" referred to.  I went into the control panel, but don't see it there.  Once I find that, I'm sure it'll be smooth sailing.  Regina

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Jul 18, 2016 0
Adobe Community Professional ,
Jul 18, 2016

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Nothing has yet been installed so you won't see anything listed in the Control Panel.

You're looking for the .exe file you downloaded: CreativeSuiteCS2Disc1.exe.

Where did you download that onto your hard drive? Downloads folder?

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Jul 18, 2016 0
Community Beginner ,
Jul 19, 2016

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thanks for your note.  I understand, I'll look for it and move forward.  Regina

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Jul 19, 2016 0
Community Beginner ,
Feb 23, 2017

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Hello, I'm trying to uninstall the Creative Suite and start again, but when I try to do that I get an error message "The installer could not start because: missing or invalid personalization information missing resource library". What does this mean?  Is this something I could fix?  Thank you.

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Feb 23, 2017 0
Community Beginner ,
Feb 25, 2017

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Hello, Regarding uninstalling the Adobe Create Suite from my computer, seems I need to delete every file and every folder manually, what a pain.  I don't understand why I can't just uninstall program since I installed it.  Anyway, I'm getting a lot of messages saying "I need permission to delete a file" or "the file is being used in another program".  How is this possible?  What do I do in situations like this?  I really want to get this off my computer so I could install from the internet.  I paid for this and I want it back on my computer.  Many thanks!!

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Feb 25, 2017 0
Adobe Community Professional ,
Feb 25, 2017

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if you can't use the control panel uninstallers to uninstall your programs, something is corrupted, and there's no easy fix unless you're able to reinstall over the top of already installed files and thereby restore the uninstallers.  but if you're able to do that reinstall you can probably then use the programs which seems to be your end.

if you manually delete files you're likely to cause more problems though you seem to have so many now, that may not matter unless you're reckless and remove something needed by your os and you lose the ability to start your computer or lose other (than adobe) computer functionality.

bottomline: you shouldn't manually delete files.  you don't appear to have enough computer expertise to do that safely.

you've never explained what os you have so everyone's been guessing you have an incompatible os, but we don't really know.

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Feb 25, 2017 1
Community Beginner ,
Feb 25, 2017

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Thank you for such a quick reply.  I have Windows 7 Professional.  It was suggested, through these forums that I should delete everything manually because when I try to uninstall in the regular way, I get a message about the installer and invalid or missing personal information.  I located the system folder and just deleting whatever is in the Adobe folder which is what I loaded w/DVDs that I got when I was a student.  I have no computer expertise at all aside from being able to turn the thing on.  I'm just frustrated right now. 

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Feb 25, 2017 0
Adobe Community Professional ,
Feb 25, 2017

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did you already manually delete some files?

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Feb 25, 2017 0
Community Beginner ,
Feb 25, 2017

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Yes, ones that I could.  Other's I can't.  I also tried to change to safe mode but didn't do correctly because it didn't change.  I'll try again.

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Feb 25, 2017 0
Community Beginner ,
Feb 25, 2017

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Apparently my problem is that the windows installer was not installed properly.  This is not the first time I installed the software that I'm trying to uninstall and I never had a problem.  So any suggestions on what to do regarding the installer?  I googled it and found a utube for cleaning and reinstalling it but don't want to do anything unless I hear from a professional.  Thank you.

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Feb 25, 2017 0
Most Valuable Participant ,
Feb 25, 2017

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>windows installer was not installed properly

Search Microsoft – Official Home Page for help with Windows problems

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Feb 25, 2017 0
Adobe Community Professional ,
Feb 25, 2017

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if you're contemplating reinstalling your os, get help from a relative or friend with some computer expertise.

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Feb 25, 2017 1
Community Beginner ,
Feb 26, 2017

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I have instructions on how to manually delete the files in the registry.  I found the registry and started deleting the files but I came up to a folder directory which I'm not sure about:  HKEY_CLASSES_ROOT\Installer\Features\ and then a bunch of numbers.  However, all I have out of this directory is HKEY_CLASSES_ROOT\Features\, I don't have \Installer\.  When I went into \Features\, I did find the numbers that I have listed to delete, is it ok to delete even though I don't have the Installer folder?  I hope this makes sense.  Thank you.

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Feb 26, 2017 0
Adobe Community Professional ,
Feb 26, 2017

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you shouldn't change anything in your registry unless you have some computer expertise or you're prepared to reinstall you os and your programs.

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Feb 26, 2017 0
New Here ,
Oct 16, 2016

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My computer crashed so I bought a new one. I want to download Design & Web Premium CS6 WIN UE that I purchased for Windows. I was able to install Dreamweaver but I don't use that anymore. I only used it for my class. I want to download Photoshop, I have the CD but there are no executable files on it. I need to download this from the site.

[serial numbers removed by moderator - never share publicly - anyone can take and use them]

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Oct 16, 2016 0
LEGEND ,
Oct 16, 2016

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Download and Installation Help -

https://helpx.adobe.com/download-install.html

CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.

Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.

CS6: http://prodesigntools.com/adobe-cs6-direct-download-links.html

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Oct 16, 2016 1
New Here ,
Oct 16, 2016

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I tried to delete but you have no delete functionality

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Oct 16, 2016 0
New Here ,
Oct 16, 2016

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I thought I had a live online chat. Is that possible?

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Oct 16, 2016 0
New Here ,
Oct 16, 2016

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I need to have the software available to download. I have spent so much time on trying to load this software on my PC without a solution that I have to seriously consider if I would ever buy from adobe.

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Oct 16, 2016 0
New Here ,
Oct 29, 2016

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I want to download Design & web CS6.

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Oct 29, 2016 0
Adobe Employee ,
Nov 01, 2016

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Hi Karen,

You can get the download for CS6 from here http://www.adobe.com/in/downloads/other-downloads.html

Other downloads

Regards

Rajashree

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Nov 01, 2016 0