Adobe software too costly

New Here ,
Dec 11, 2019 Dec 11, 2019

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I recently downloaded Adobe software.The cost was $20 plus dollars.I am being billed every month this amount.I do not want and cannot afford this cost I am a old age pensioner.What happened to the free download I only open documents and read them,I do not require all the rest of the info.Please stop my subscription

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correct answers 2 Correct Answers

Adobe Community Professional , Dec 11, 2019 Dec 11, 2019
Acrobat Reader is a free application.  No subscription required but it has very limited features.  Acrobat Pro DC costs money.  And it sounds like that's what you ordered.  https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html   Log in to your Adobe Account below to confirm what you ordered.  https://account.adob.ecom/plans If you wish to cancel, scroll down to the Contact Adobe button on the same page.        

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Adobe Community Professional , Dec 11, 2019 Dec 11, 2019
What Nancy said.   Sounds like you need the free Adobe Acrobat Reader DC. https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html   You have inadvertently downloaded and subscribed to the similarly named Adobe Acrobat DC instead. That's a subscription product.   When exactly did you subscribe to Acrobat DC? You can cancel for free if you only subscribed within the last 14 days.

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Adobe Community Professional ,
Dec 11, 2019 Dec 11, 2019

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Moved from Community Help forum.

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Most Valuable Participant ,
Dec 11, 2019 Dec 11, 2019

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Starting a trial has a message that you need to cancel or it converts to a paid subscription

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

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New Here ,
Dec 11, 2019 Dec 11, 2019

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John T Smith.It is not a trial I have paid #20 plus dollars allreadyThat would be over $260 per year just to read PDF files

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Adobe Community Professional ,
Dec 11, 2019 Dec 11, 2019

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What Nancy said.

 

Sounds like you need the free Adobe Acrobat Reader DC.

https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

 

You have inadvertently downloaded and subscribed to the similarly named Adobe Acrobat DC instead. That's a subscription product.

 

When exactly did you subscribe to Acrobat DC? You can cancel for free if you only subscribed within the last 14 days.

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Most Valuable Participant ,
Dec 11, 2019 Dec 11, 2019

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/misc/subscription_terms.html

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Adobe Community Professional ,
Dec 11, 2019 Dec 11, 2019

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Acrobat Reader is a free application.  No subscription required but it has very limited features.  Acrobat Pro DC costs money.  And it sounds like that's what you ordered. 

https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

 

Log in to your Adobe Account below to confirm what you ordered. 

https://account.adob.ecom/plans

If you wish to cancel, scroll down to the Contact Adobe button on the same page.

 

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jan 20, 2021 Jan 20, 2021

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A few days ago.  Can someone walk me thru canceling this app

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Most Valuable Participant ,
Jan 20, 2021 Jan 20, 2021

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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